Nermine Bassem

Oversee company administration, strategic planning, and operational performance, reporting directly to the Board of Directors. Lead fundraising, marketing, and community outreach, including governance, financial controls, and executive team development.

Led daily cabin operations on the A380, managing an average crew of 24 and delivering world-class customer service across 100+ destinations. Supervised different cabin classes, mentored and trained crew, handled passenger complaints, and conducted onboard audits and first-aid situations.

Supervised customer care operations and accelerated career growth from customer service representative to supervisor. Managed large teams across departments, implemented training and recruiting, coordinated with other functions, and led cost-reduction efforts via new tracking and support processes.

Handled guest check-ins and group traffic, and managed hotel check-outs including related financial duties. Resolved guest complaints and supported daily front office operations.

Handled reservations and booking requests by phone, fax, and email, while maintaining strong relationships with corporate partners. Increased hotel revenue through room upselling and managed daily correspondence for inquiries and bookings.

Managed public relations and supported sales growth through continuous follow-up with regular customers. Worked to acquire new customers and drive ongoing business.

Supported casting and partner operations by managing agencies' requests and suggesting suitable models for shows. Assisted with commercial shooting and fashion shows, and helped manage applicants and interviews for new models.

Earned a B.A. from the Faculty of Arts (Japanese section) at Cairo University.