ZB
Open to opportunities

Zhanay Baisbayeva

@zhanaybaisbayeva

Dedicated hospitality professional

Kazakhstan

What I'm looking for

Seeking a challenging role in hospitality with opportunities for growth and development

I am a highly motivated and organized hospitality professional with a strong background in customer service and administration. With experience in front office operations, executive assistance, and team collaboration, I have developed a unique blend of technical and soft skills that enable me to provide exceptional service to guests and colleagues alike.

Throughout my career, I have consistently demonstrated my ability to work effectively in fast-paced environments, handling multiple tasks and responsibilities with ease. My experience with Royal Tulip Almaty Hotel and Ramada by Wyndham Almaty has given me a deep understanding of the importance of attention to detail, effective communication, and teamwork in delivering high-quality service.

I am committed to ongoing learning and professional development, with certifications in Microsoft Office, customer service, and time management. I am excited to bring my skills and experience to a new role, where I can continue to grow and contribute to a dynamic and customer-focused team.

Experience

Work history, roles, and key accomplishments

RH
Current

Receptionist

Royal Tulip Almaty Hotel

Oct 2017 - Present (7 years 8 months)

Handled guest check-ins and check-outs, maintained accuracy in billing and reservations, and ensured a 98% accuracy rate in guest registrations and payments.

RA

Executive Assistant

Ramada by Wyndham Almaty

Oct 2016 - Oct 2017 (1 year)

Developed and maintained a comprehensive communication system, identified areas for cost reduction, and handled emails, calls, and meetings.

RA

Front Office Specialist

Ramada by Wyndham Almaty

Jun 2016 - Oct 2016 (4 months)

Handled guest check-ins and check-outs, collaborated with various departments, and provided exceptional customer service.

Education

Degrees, certifications, and relevant coursework

KL

Kazakh Ablaikhan University of International Relations & World Languages

Bachelor's degree, Foreign Languages

2016 - 2022

Earned a Bachelor's degree in Foreign Languages

Tech stack

Software and tools used professionally

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Zhanay Baisbayeva - Receptionist - Royal Tulip Almaty Hotel | Himalayas