Zhanay Baisbayeva
@zhanaybaisbayeva
Dedicated hospitality professional
What I'm looking for
I am a highly motivated and organized hospitality professional with a strong background in customer service and administration. With experience in front office operations, executive assistance, and team collaboration, I have developed a unique blend of technical and soft skills that enable me to provide exceptional service to guests and colleagues alike.
Throughout my career, I have consistently demonstrated my ability to work effectively in fast-paced environments, handling multiple tasks and responsibilities with ease. My experience with Royal Tulip Almaty Hotel and Ramada by Wyndham Almaty has given me a deep understanding of the importance of attention to detail, effective communication, and teamwork in delivering high-quality service.
I am committed to ongoing learning and professional development, with certifications in Microsoft Office, customer service, and time management. I am excited to bring my skills and experience to a new role, where I can continue to grow and contribute to a dynamic and customer-focused team.
Experience
Work history, roles, and key accomplishments
Receptionist
Royal Tulip Almaty Hotel
Oct 2017 - Present (7 years 8 months)
Handled guest check-ins and check-outs, maintained accuracy in billing and reservations, and ensured a 98% accuracy rate in guest registrations and payments.
Executive Assistant
Ramada by Wyndham Almaty
Oct 2016 - Oct 2017 (1 year)
Developed and maintained a comprehensive communication system, identified areas for cost reduction, and handled emails, calls, and meetings.
Front Office Specialist
Ramada by Wyndham Almaty
Jun 2016 - Oct 2016 (4 months)
Handled guest check-ins and check-outs, collaborated with various departments, and provided exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Kazakh Ablaikhan University of International Relations & World Languages
Bachelor's degree, Foreign Languages
2016 - 2022
Earned a Bachelor's degree in Foreign Languages
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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