Janel SatoJS
Open to opportunities

Janel Sato

@zhanel

Hotel guest relation manager with experience in hospitality and administration.

Kazakhstan

What I'm looking for

Seeking a challenging role that leverages my hospitality and administrative expertise to drive growth and success.

As a highly organized and detail-oriented professional, I have honed my skills in hospitality and administration through various roles in the industry. With a strong background in law and education, I have developed a unique ability to understand and cater to the needs of clients and guests. My experience in managing front office operations, ensuring maximum room revenue and occupancy, and maintaining high standards of customer service has equipped me with the skills to excel in fast-paced environments.

Throughout my career, I have demonstrated my ability to work effectively with people from diverse backgrounds, providing exceptional customer service and building strong relationships with colleagues, clients, and visitors. My proficiency in a range of technical skills, including Opex, Fidelio, Shelter, Opera, and Microsoft Office, has enabled me to streamline processes and improve efficiency.

I am a results-driven individual with a passion for delivering high-quality results and exceeding expectations. With a strong foundation in business analytics and digital marketing, I am confident in my ability to drive growth and success in any organization.

Experience

Work history, roles, and key accomplishments

ER

Guests Relations Officer

Ela Excellence Resort

Feb 2023 - Aug 2023 (6 months)

Maintained the required pars level of all front office and stationery supplies. Reviewed daily front office work and activity reports generated by Night Audit.

GK

Front Office – Hotel Guest Relation Manager

Grand Park Kodhipparu

Dec 2022 - Apr 2023 (4 months)

Maximized room revenue and occupancy by reviewing status daily with Google Workspace. Analyzed rate variance, monitored credit reports, and maintained close observation of daily house count.

QL

Office Manager

Quality Legal Protection LLP

Jan 2020 - Jan 2022 (2 years)

Supported the recruitment and onboarding process for new employees and carried out inductions and created training plans for new office staff with Microsoft Office.

Education

Degrees, certifications, and relevant coursework

Janel hasn't added their education

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Tech stack

Software and tools used professionally

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Janel Sato - Guests Relations Officer - Ela Excellence Resort | Himalayas