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Laura Korganbek

@laurakorganbek

Results-driven customer service professional with a passion for data analysis.

Kazakhstan
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What I'm looking for

Seeking a challenging role that leverages my customer service and data analysis skills to drive business growth and excellence.

As a highly motivated and organized individual with a strong background in customer service, I have consistently demonstrated my ability to analyze data, identify trends, and implement actionable solutions that drive results. With experience in managing customer interactions, compiling reports, and providing administrative support, I am confident in my ability to make a positive impact in any organization.

Throughout my career, I have developed strong technical skills, including proficiency in MS Office and Google Workspace, as well as excellent soft skills, such as verbal communication, time management, and stress management. I am a proactive and goal-oriented individual who is committed to delivering exceptional customer service and achieving excellence in all aspects of my work.

I am excited to leverage my skills and experience to contribute to a dynamic team and drive business growth. With a strong passion for data analysis and a customer-centric approach, I am confident that I would be a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

LL
Current

Customer Service Manager

LLPAntoninova

Mar 2022 - Present (3 years 6 months)

Analyzed customer feedback and sales data to identify trends and areas for improvement. Monitored and analyzed over 300 customer interactions monthly using customer feedback tools and metrics, providing actionable suggestions that led to a 15% decrease in common service-related issues over a 6-month period.

SC

Office Manager

Sarycheva Consulting

Sep 2022 - Feb 2023 (5 months)

Assisted with recruitment, onboarding, and personnel management. Collaborated with sales, logistics, and marketing departments to streamline processes, improving inter-department communication efficiency by 25% and resulting in a 10% reduction in order fulfillment complaints.

ED

Administrative Assistant

English Dom

Apr 2021 - Sep 2022 (1 year 5 months)

Successfully enrolled 200+ students per semester, achieving a 15% increase in enrollment compared to the previous year. Served as the first point of contact for students and parents; handle inquiries via phone, email, and in-person.

LV

Customer Service Consultant

LLC Marwin Home Video

Jan 2020 - Apr 2021 (1 year 3 months)

Regularly reviewed and reported on key customer service metrics, ensuring that monthly targets—such as a 90% first contact resolution rate and a customer response time of under 1.5 hours—are consistently met or exceeded.

Education

Degrees, certifications, and relevant coursework

Laura hasn't added their education

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Tech stack

Software and tools used professionally

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Laura Korganbek - Customer Service Manager - LLPAntoninova | Himalayas