Open to opportunities

Zeus Jermina

@zeusjermina

Message

I support entrepreneurs and organizations with virtual assistance, data management, and customer service.

Philippines

Message

What I'm looking for

I'm looking for a virtual assistant, administrative, data entry, or customer support role where I can support teams with organized operations, client communication, reporting, and social media tasks.

I'm currently supporting Boys & Girls Clubs of North Central Illinois with data entry, record management, membership verification, and CCAP scholarship application processing.

At GrowthOutsourced, I spent more than two years handling LinkedIn content posting, comment engagement, manual lead connections, client engagement, reporting, calendar support, and administrative tasks. I used Excel, Word, Canva, and LinkBoost to keep daily, weekly, and monthly work organized.

My customer support background spans Australia, North America, and Canada. At Continuum Global Solutions, I assisted customers with vaccine scheduling and medication-related inquiries.

I also supported customer retention at Quantrics and Amazon sellers at Concentrix, including listings, shipments, inventory uploads, feedback, reviews, and listing-error resolution.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Boys & Girls Clubs of North Central Illinois

Apr 2025 - Present (1 year 5 months)

Performs data entry and record management, verifies membership and scholarship applications, processes CCAP applications, and maintains enrollment records. Conducts follow-up communications with parents and internal teams.

Data Entry Records Management CCAP Processing Database Management Email Communication

Virtual Assistant

Growth Outsourced

Nov 2022 - Jan 2025 (2 years 2 months)

Managed content posting and engagement using LinkBoost, added manual connections for leads, and engaged with clients and influencers. Prepared daily, weekly, and monthly reports using Excel and handled administrative tasks.

LinkBoost Comment Engagement Lead Generation Excel Social Media Management Canva Microsoft Word Admin Tasks

Associate II, Customer Care

Continuum Global Solutions

Jan 2021 - May 2021 (4 months)

Assisted customers with scheduling vaccine appointments through online platforms and phone support. Provided medication continuity assistance by addressing inquiries and facilitating prescription updates.

Customer Service Scheduling Phone Support Online Platforms

Saveback Loyalty Outbound Agent

Quantrics Enterprises Inc.

Aug 2018 - Dec 2020 (2 years 4 months)

Retained customers who requested service cancellation by identifying needs and presenting retention solutions. Recommended tailored packages and handled overflow inbound calls.

Customer Retention Outbound Calling Inbound Calls Packages Customer Satisfaction