Open to opportunities

Zendo One

@zendoone

Message

Results-driven community leader and customer service expert.

Canada

Message

What I'm looking for

I am looking for a role that values innovation and community engagement, where I can leverage my skills in customer service and digital management.

I am a results-driven community leader and customer service expert with extensive experience in team management, operations support, and digital engagement. My journey began with a Bachelor of Arts in Mass Communication, which laid the foundation for my passion for communication and community building. I have successfully overseen large-scale online communities, managed financial transactions, and delivered exceptional client support.

As the Founder and Manager of Bit Squad, I led a team of 150 online players, growing our community to over 40,000 members on Discord and 26,000 followers on Twitter. My strategic approach to community management has not only enhanced engagement but also fostered a safe and active online environment. My previous roles in customer service have honed my ability to resolve complex issues with empathy and efficiency, ensuring high customer satisfaction across various platforms.

Experience

Work history, roles, and key accomplishments

Current

Founder & Manager

Current

Bit Squad

Jan 2020 - Present (5 years 7 months)

Led a team of 150 online players (Axie Infinity), managing in-game asset monetization and financial tracking. Grew and managed a 40,000+ member Discord and 26,000+ follower Twitter (X), boosting engagement. Developed community strategies to enhance growth, retention, and support.

Community Management Crypto Management Social Media Management Team Leadership Dispute Resolution

Customer Service Representative

Precise Parklink

Apr 2022 - Present (3 years 4 months)

Maintained high customer satisfaction by ensuring a positive service experience. Supported parking operations, assisting customers with inquiries, complaints, and issue resolution. Managed high-volume calls and emails, ensuring timely and accurate support.

Customer Service Administrative Support Payroll Processing Security Monitoring Complaint Handling

Social Media Manager

Avenue 22

Jun 2019 - Present (6 years 2 months)

Managed and executed the company’s Instagram marketing strategy to enhance brand presence. Analyzed social media metrics to refine marketing strategies and improve engagement. Curated engaging content to showcase bridal collections, events, and promotions.

Social Media Marketing Brand Awareness Social Media Metrics Digital Marketing

Sales Associate

Uniqlo Eaton Centre

Apr 2018 - Present (7 years 4 months)

Delivered exceptional customer service, assisting shoppers in finding the perfect items. Provided expert product recommendations on styles, sizing, and outfit combinations. Organized displays & restocked shelves, ensuring a visually appealing sales floor.

Customer Service Visual Merchandising Sales Inventory Management

Customer Service Representative

Sitel (Capital One)

Jan 2013 - Present (12 years 7 months)

Resolved account inquiries and troubleshot issues for Capital One clients. Applied problem-solving and communication skills to enhance customer relationships. Managed accounts, transactions, and troubleshooting to ensure satisfaction.

Customer Service Account Management Troubleshooting Communication Skills Problem Solving