Lanel Gordon
@lanelgordon
Experienced customer service professional with a focus on compliance.
What I'm looking for
With over 14 years of dedicated experience in customer service roles across the retail and finance industries, I have consistently delivered exceptional service while fostering positive relationships with customers. My commitment to excellence has been recognized through awards such as Compliance Queen of the Year, highlighting my meticulous attention to detail and adherence to compliance standards.
I excel in collaborative environments, actively assisting colleagues to enhance team cohesion and operational efficiency. My proficiency in project management principles, combined with my resourcefulness, allows me to effectively plan, organize, and execute tasks and projects. I am passionate about creating positive customer experiences and am always eager to contribute to team success.
Experience
Work history, roles, and key accomplishments
Social Media Assistant
PK Landscaping
Mar 2019 - May 2024 (5 years 2 months)
Managed social media presence across various platforms, including Facebook, Instagram, and Nextdoor, to enhance brand visibility and engagement. Responded promptly to client inquiries via email, providing detailed information about services, pricing, and availability, fostering strong client relationships.
Teacher
HomeSchoolers
May 2019 - Jun 2022 (3 years 1 month)
Designed and implemented a diverse range of educational activities and lessons tailored to the developmental needs and interests of homeschooled children, fostering a dynamic learning environment. Ensured the learning environment was safe, comfortable, and conducive to learning and play, regularly inspecting and maintaining the area for safety hazards and comfort.
Server
Oxford Hub and Restaurant
Oct 2016 - Dec 2019 (3 years 2 months)
Provided exceptional customer service by assisting guests in selecting menu items with knowledgeable and informative suggestions, ensuring a pleasant dining experience. Demonstrated expertise in menu knowledge, including ingredients and preparation methods, to accurately describe dishes and cater to dietary preferences or restrictions.
Client Services Specialist
Cash Money
Sep 2014 - Aug 2015 (11 months)
Managed daily transactions involving large sums of cash, including cashing checks, preparing payday loans, and processing Western Union transactions, ensuring accuracy and compliance with company policies. Maintained a high level of attention to detail in a fast-paced, multitasking environment, ensuring all financial transactions were processed efficiently and securely.
Education
Degrees, certifications, and relevant coursework
Certificate, IT Support
2024 - 2024
Completed the Google IT Support Professional Certificate program, gaining foundational knowledge in IT support, troubleshooting, and system administration. This certification enhanced skills in technical assistance and problem-solving.
Certificate, Generative AI
2024 - 2024
Completed the Career Essentials in Generative AI program, focusing on the principles and applications of generative artificial intelligence. This program provided insights into AI technologies and their practical uses.
Junior IT Analyst Program
Program Completion, IT Analysis
2024 - 2024
Participated in the Junior IT Analyst Program, developing skills in IT analysis and support. This program provided practical experience and knowledge relevant to IT analyst roles.
Everest College
College Diploma, General Studies
2008 - 2008
Obtained a College Diploma from Everest College, completing a comprehensive program. This diploma provided a strong educational foundation in the chosen field of study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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