Lanel Gordon

Managed social media presence across various platforms, including Facebook, Instagram, and Nextdoor, to enhance brand visibility and engagement. Responded promptly to client inquiries via email, providing detailed information about services, pricing, and availability, fostering strong client relationships.

Designed and implemented a diverse range of educational activities and lessons tailored to the developmental needs and interests of homeschooled children, fostering a dynamic learning environment. Ensured the learning environment was safe, comfortable, and conducive to learning and play, regularly inspecting and maintaining the area for safety hazards and comfort.

Provided exceptional customer service by assisting guests in selecting menu items with knowledgeable and informative suggestions, ensuring a pleasant dining experience. Demonstrated expertise in menu knowledge, including ingredients and preparation methods, to accurately describe dishes and cater to dietary preferences or restrictions.

Managed daily transactions involving large sums of cash, including cashing checks, preparing payday loans, and processing Western Union transactions, ensuring accuracy and compliance with company policies. Maintained a high level of attention to detail in a fast-paced, multitasking environment, ensuring all financial transactions were processed efficiently and securely.

Completed the Google IT Support Professional Certificate program, gaining foundational knowledge in IT support, troubleshooting, and system administration. This certification enhanced skills in technical assistance and problem-solving.

Completed the Career Essentials in Generative AI program, focusing on the principles and applications of generative artificial intelligence. This program provided insights into AI technologies and their practical uses.

Participated in the Junior IT Analyst Program, developing skills in IT analysis and support. This program provided practical experience and knowledge relevant to IT analyst roles.

Obtained a College Diploma from Everest College, completing a comprehensive program. This diploma provided a strong educational foundation in the chosen field of study.