LG
Open to opportunities

Lanel Gordon

@lanelgordon

Experienced customer service professional with a focus on compliance.

Canada
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With over 14 years of dedicated experience in customer service roles across the retail and finance industries, I have consistently delivered exceptional service while fostering positive relationships with customers. My commitment to excellence has been recognized through awards such as Compliance Queen of the Year, highlighting my meticulous attention to detail and adherence to compliance standards.

I excel in collaborative environments, actively assisting colleagues to enhance team cohesion and operational efficiency. My proficiency in project management principles, combined with my resourcefulness, allows me to effectively plan, organize, and execute tasks and projects. I am passionate about creating positive customer experiences and am always eager to contribute to team success.

Experience

Work history, roles, and key accomplishments

PL

Social Media Assistant

PK Landscaping

Mar 2019 - May 2024 (5 years 2 months)

Managed social media presence across various platforms, including Facebook, Instagram, and Nextdoor, to enhance brand visibility and engagement. Responded promptly to client inquiries via email, providing detailed information about services, pricing, and availability, fostering strong client relationships.

HO

Teacher

HomeSchoolers

May 2019 - Jun 2022 (3 years 1 month)

Designed and implemented a diverse range of educational activities and lessons tailored to the developmental needs and interests of homeschooled children, fostering a dynamic learning environment. Ensured the learning environment was safe, comfortable, and conducive to learning and play, regularly inspecting and maintaining the area for safety hazards and comfort.

OR

Server

Oxford Hub and Restaurant

Oct 2016 - Dec 2019 (3 years 2 months)

Provided exceptional customer service by assisting guests in selecting menu items with knowledgeable and informative suggestions, ensuring a pleasant dining experience. Demonstrated expertise in menu knowledge, including ingredients and preparation methods, to accurately describe dishes and cater to dietary preferences or restrictions.

CM

Client Services Specialist

Cash Money

Sep 2014 - Aug 2015 (11 months)

Managed daily transactions involving large sums of cash, including cashing checks, preparing payday loans, and processing Western Union transactions, ensuring accuracy and compliance with company policies. Maintained a high level of attention to detail in a fast-paced, multitasking environment, ensuring all financial transactions were processed efficiently and securely.

Education

Degrees, certifications, and relevant coursework

GO

Google

Certificate, IT Support

2024 - 2024

Completed the Google IT Support Professional Certificate program, gaining foundational knowledge in IT support, troubleshooting, and system administration. This certification enhanced skills in technical assistance and problem-solving.

GO

Google

Certificate, Generative AI

2024 - 2024

Completed the Career Essentials in Generative AI program, focusing on the principles and applications of generative artificial intelligence. This program provided insights into AI technologies and their practical uses.

JP

Junior IT Analyst Program

Program Completion, IT Analysis

2024 - 2024

Participated in the Junior IT Analyst Program, developing skills in IT analysis and support. This program provided practical experience and knowledge relevant to IT analyst roles.

EC

Everest College

College Diploma, General Studies

2008 - 2008

Obtained a College Diploma from Everest College, completing a comprehensive program. This diploma provided a strong educational foundation in the chosen field of study.

Tech stack

Software and tools used professionally

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Lanel Gordon - Social Media Assistant - PK Landscaping | Himalayas