Open to opportunities

Zena Kerubo

@zenakerubo

Customer-focused Sales Associate and virtual assistant delivering exceptional client support, sales, and accurate data work.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own client relationships and deliver responsive customer support and sales impact. I want to use my CRM/data organization skills and remote collaboration tools in a fast-paced, results-focused team.

I’m an enthusiastic, results-driven professional with experience across customer support, sales, and virtual assistance. I focus on handling client inquiries, resolving issues efficiently, and maintaining positive customer relationships while staying organized in fast-paced environments.

Since September 2024, I’ve worked as a Sales Associate at Platinum Credit Limited, where I identify client needs, provide personalized financial solutions, and manage client portfolios to ensure timely loan processing. I consistently meet and exceed monthly sales and performance targets, and I handle client inquiries and complaints professionally to preserve trust and loyalty.

I also support remote, data-focused work as an AI Trainer / Data Annotator and AI Data Specialist, maintaining high accuracy while meeting performance and throughput SLAs. Earlier, I strengthened my research and reporting foundation through an internship at KALRO, and I’ve complemented my skill set with freelance virtual assistant work such as calendar management, email handling, client correspondence, and social media management using Hootsuite and Buffer.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Platinum Credit Limited

Sep 2024 - Present (1 year 10 months)

Provided customer service by identifying client needs and offering personalized financial solutions. Managed client portfolios, supported timely loan processing, and handled client inquiries and complaints while meeting monthly sales targets.

Customer Service Client Relations Sales Support Upselling Loan Processing CRM Data Management Client Inquiries Complaint Handling Time Management Interpersonal Communication

Current

AI Trainer / Data Annotator

Current

CloudFactory Kenya

Jul 2024 - Present (2 years)

Performed data labeling work with high accuracy while meeting performance and throughput SLAs. Collaborated with quality reviewers to refine workflows and improve project outcomes.

Data Annotation Data Labeling Quality Assurance Attention To Detail Throughput Time Management

Intern

Kenya Livestock Research Organization (KALRO)

Feb 2023 - May 2023 (3 months)

Supported research and data collection projects focused on agribusiness development. Prepared reports and contributed to project analysis aimed at improving livestock productivity.

Research Support Data Collection Report Preparation Agribusiness Development Data Analysis Livestock Productivity

Freelance Virtual Assistant

Freelance

Jan 2024 - Present (2 years 6 months)

Provided remote administrative support including calendar management, email handling, and client correspondence. Managed social media accounts using Hootsuite and Buffer, and completed data entry and research tasks with accuracy and on-time delivery.

Calendar Management Correspondence Social Media Management Hootsuite Buffer Data Entry Research Time Management Accuracy

AI Data Specialist

Reliable

Processed and reviewed large volumes of client data with precision and confidentiality. Clarified guidelines with team members and contributed to improving annotation processes through feedback and documentation.

Data Processing data review Confidentiality Guidelines Feedback Documentation Precision