Emily Aduma
@emilyaduma
Experienced sales executive specializing in lead generation, closing deals, and remote customer support.
What I'm looking for
I am an experienced sales executive with six years in high-volume customer-facing roles, specializing in prospecting, negotiating, and closing deals. I consistently exceed targets and drive client acquisition and retention.
At Platinum Credit I acquired over 120 new clients in my first year and routinely exceeded monthly sales targets by an average of 30%, while maintaining a 90% client retention rate. I supported hundreds of customers through loan application processes with full compliance.
My background in customer support sharpened my problem-solving skills and attention to detail, contributing to a 98% customer satisfaction rating and reductions in repeat inquiries. I am proficient with CRM systems, data entry, email marketing and market analysis that improved lead conversion rates.
I thrive in remote environments and enjoy taking initiative to improve efficiency, communication, and service delivery. I bring strong communication, negotiation, relationship-building and organisational skills to every role.
Experience
Work history, roles, and key accomplishments
Executive Sales Associate
Platinum Credit
Feb 2020 - Present (5 years 7 months)
Acquired 120+ new clients in first year contributing to a 25% regional sales increase and consistently exceeded monthly sales targets by 30%, while maintaining a 90% client retention rate.
Customer Support Representative
Platinum Credit
Aug 2018 - Jan 2020 (1 year 5 months)
Provided support to 150+ clients daily achieving a 98% satisfaction rating, reduced repeat inquiries by 30% and improved CRM reporting efficiency by 25% through accurate documentation.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science, Social Science
Completed a Bachelor of Science in Social Science at Kenyatta University focusing on social science principles and research methods.
ALX (ALX Africa) Virtual Assistant Certificate
Certificate, Virtual Assistance
Completed a Virtual Assistant certificate program through ALX Africa covering virtual assistance skills, remote work tools, and administrative support techniques.
Availability
Location
Authorized to work in
Portfolio
emmilyaduma.my.canva.siteJob categories
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