Looking for a job

Muhammad Umar

@muhammadumar30

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I investigate financial crime risks across payments, AML, fraud, and sanctions screening.

Pakistan

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What I'm looking for

I'm looking for a payments, fintech, or compliance role where I can investigate AML, fraud, sanctions, and customer risk cases while strengthening my expertise in payment risk and merchant-risk processes.

I'm currently investigating sanctions alerts, customer risk, and transaction concerns at Ace Money Transfer using ComplyAdvantage. I conduct CDD/EDD reviews, assess Source of Funds and Source of Wealth documentation, and escalate higher-risk cases.

Previously at Revolut, I investigated AML, fraud, and account-related cases in a high-volume environment. My background also includes payment issue resolution, customer operations leadership, escalations, and KPI management.

Experience

Work history, roles, and key accomplishments

Current

Compliance Executive

Current

Ace Money Transfer

Apr 2026 - Present (5 months)

Investigates sanctions screening alerts and conducts CDD/EDD reviews, assessing customer risk and escalating cases as needed. Communicates with customers to resolve compliance and risk cases.

ComplyAdvantage Sanctions Screening CDD EDD Risk Assessment Case Management Client Communication

FinCrime Analyst

Revolut

Jan 2025 - Apr 2026 (1 year 3 months)

Investigated AML, fraud, and account-related cases, performing risk assessments and escalating higher-risk cases. Collaborated with internal teams to resolve complex cases and maintained high productivity and quality standards.

AML Fraud Investigation Risk Assessment Case Management Escalation Management Collaboration

Recovery & Customer Support Executive

Soul City

Jan 2023 - Dec 2024 (1 year 11 months)

Handled inbound and outbound customer communications, resolving billing and payment-related issues. Investigated customer payment concerns and improved recovery outcomes through structured communication.

Customer Support Billing Resolution Payment Issue Troubleshooting Communication Skills Issue Resolution

Customer Service Executive

Zong

Handled customer complaints, account troubleshooting, service inquiries, and product-related issues.

Customer Service Complaint Handling Troubleshooting Product Knowledge

Team Leader, Customer Operations

Mindbridge

Supervised customer service representatives, managed escalations, and supported resolution of complex customer cases. Managed schedules, performance tracking, and operational KPIs.

Team Leadership Escalation Management Performance Monitoring KPI Management Scheduling