Ali Zafar

Delivered professional email support by responding to customer inquiries, resolving order-related concerns, and maintaining timely communication.

Conducted KYC, CDD, and AML reviews for Revolut, investigated financial crime alerts, and supported customers with verification and account-related concerns.

Supported customers through live chat for TapTap, resolving service-related inquiries, account concerns, and order issues.

Provided dedicated email support for two e-commerce stores, assisting customers with orders, returns, exchanges, and product inquiries.

Assisted customers through live chat for Walmart, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.

Provided live chat and phone assistance to customers for FedEx regarding shipment tracking, delivery updates, logistics inquiries, and shipment exceptions.

Assisted customers for Amazon with order management, returns, refunds, deliveries, and account-related inquiries while ensuring excellent customer satisfaction.

Provided customer support through email and phone while assisting with order processing, shipping coordination, and logistics operations.

Served as the communication bridge between customers and delivery personnel for Curiol, providing phone support, location sharing, and delivery tracking.

Supported daily e-commerce operations by managing customer inquiries, product listings, SEO activities, and marketplace management across multiple online platforms.

Assisted customers through live chat for foodpanda, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.

Provided phone-based customer support for Truebill, assisting users with account-related inquiries, subscription management, and billing concerns.

Currently pursuing a university degree at Virtual University, ongoing since 2023.

Completed intermediate studies from Government College Railway Road, Lahore from 2019 to 2021.

Completed matriculation from F.G Public Boys High School No 2, Lahore from 2017 to 2019.