Open to opportunities

Ali Zafar

@alizafar3

Customer Support Representative at RETAONE LABS, resolving order and product inquiries by email after supporting Revolut FinCrime reviews.

Pakistan

Message

At RETAONE LABS, I respond to customer emails and resolve order- and product-related concerns, with timely follow-up.

At Revolut, I conducted KYC, CDD, and AML reviews, investigated financial crime alerts, and supported customers with verification and account concerns through live chat.

Across customer support roles for Truebill, foodpanda, Talabat, Curiol, Walmart, FedEx, Amazon, and TapTap, I helped customers with orders, payments, deliveries, refunds, and account issues through chat, phone, and email.

Experience

Work history, roles, and key accomplishments

Current

Email Customer Support Representative

Current

Retaone Labs

Jan 2026 - Present (9 months)

Delivered professional email support by responding to customer inquiries, resolving order-related concerns, and maintaining timely communication.

Email Support Order Resolution Customer Service Communication Skills

FinCrime Analyst and Customer Support Specialist

Mindbridge

Jan 2025 - Dec 2026 (1 year 11 months)

Conducted KYC, CDD, and AML reviews for Revolut, investigated financial crime alerts, and supported customers with verification and account-related concerns.

KYC CDD AML Financial Crime Fraud Detection Risk Assessment Case Investigation Compliance

Customer Support Specialist

Mindbridge

Jan 2025 - Dec 2025 (11 months)

Supported customers through live chat for TapTap, resolving service-related inquiries, account concerns, and order issues.

Live Chat Issue Resolution Escalation Management Documentation Customer Service

Email Customer Support Representative

Pickleball Paddle

Jan 2024 - Dec 2025 (1 year 11 months)

Provided dedicated email support for two e-commerce stores, assisting customers with orders, returns, exchanges, and product inquiries.

Email Support Order Management Returns Exchange Product Knowledge Customer Service

Chat Support Representative

IBEX

Jan 2024 - Dec 2024 (11 months)

Assisted customers through live chat for Walmart, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.

Live Chat Order Tracking Refunds Cancellations Multitasking Customer Satisfaction

Support Representative

IBEX

Jan 2024 - Dec 2024 (11 months)

Provided live chat and phone assistance to customers for FedEx regarding shipment tracking, delivery updates, logistics inquiries, and shipment exceptions.

Live Chat Phone Support Shipment Tracking Logistics Documentation

Customer Support Specialist

IBEX

Jan 2024 - Dec 2024 (11 months)

Assisted customers for Amazon with order management, returns, refunds, deliveries, and account-related inquiries while ensuring excellent customer satisfaction.

Order Management Returns Refunds Customer Service Record keeping Multitasking

Customer Support Representative

TheLiquorBros

Jan 2023 - Dec 2024 (1 year 11 months)

Provided customer support through email and phone while assisting with order processing, shipping coordination, and logistics operations.

Email Support Phone Support Order Processing Shipping Logistics Customer Service

Support Representative

Plan Labs Solutions

Jan 2022 - Dec 2023 (1 year 11 months)

Served as the communication bridge between customers and delivery personnel for Curiol, providing phone support, location sharing, and delivery tracking.

Phone Support Order Tracking Coordination Problem Solving Customer Service

Customer Support Specialist & E-commerce Manager

Party Galore Events

Jan 2022 - Dec 2023 (1 year 11 months)

Supported daily e-commerce operations by managing customer inquiries, product listings, SEO activities, and marketplace management across multiple online platforms.

Customer Support Ecommerce eBay Etsy SEO Product Listing Order Processing Inventory Management

Chat Support Representative

Mindbridge

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted customers through live chat for foodpanda, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.

Live Chat Order Tracking Refunds Cancellations Multitasking Customer Satisfaction