currently seeking a part-time remote opportunity, that will utilize and expand my skill sets.
Looking for a job
Zedic Braden
@zedicbraden
Insurance Service Representative at Goal Insurance supporting policy servicing, renewals, and customer questions.
United StatesWhat I'm looking for
At Goal Insurance, I support customers with insurance service needs, including policy servicing, renewals, and changes. I hold a Property & Casualty license.
In earlier insurance roles, I assisted members with Medicare education, enrollment, and policy servicing. I also handled high-volume calls and documented cases in CRM systems.
At Intermountain Healthcare and Primary Children’s Hospital, I checked in patients, verified insurance information, scheduled appointments, and maintained accurate documentation while following HIPAA requirements.
My experience also includes customer and vehicle support at Tesla and account support at Wayfair. Across these roles, I’ve documented interactions, routed escalations, and supported customers by phone.
Experience
Work history, roles, and key accomplishments
DI
Current
Electronics Processing Associate
Deseret Industries
Jan 2025 - Present (1 year 9 months)
Processed electronics donations, ensuring quality and organization.
GI
Current
Insurance Service Representative
Goal Insurance
Jan 2025 - Present (1 year 9 months)
Provided insurance services, assisting with policy servicing and customer support.
Provided vehicle support, documenting interactions and escalating technical issues.
VF
Member Services & Sales Supervisor
Vasa Fitness
Jan 2021 - Dec 2021 (11 months)
Supervised member services and sales, training staff and supporting operations.
CG
Senior Health Benefits Advisor
Connexion Point / Integrity Marketing Group
Jan 2020 - Dec 2021 (1 year 11 months)
Advised on health benefits, Medicare enrollment, and policy servicing while maintaining CMS compliance.
EM
Benefits Advisor
E-Telequote / Easy Medicare
Jan 2020 - Dec 2020 (11 months)
Assisted with Medicare education and enrollment, handling high-volume calls.
Managed business accounts, building relationships and exceeding performance metrics.
GO
Senior Benefits Advisor II
GoHealth
Jan 2018 - Dec 2018 (11 months)
Provided senior benefits advising, focusing on Medicare plans and customer support.
PH
Outpatient Services Specialist
Primary Children's Hospital
Jan 2017 - Dec 2018 (1 year 11 months)
Provided outpatient services including patient check-in, insurance verification, and appointment coordination.
RG
Marketing & Customer Service Specialist
RIC Insurance General
Jan 2015 - Dec 2017 (2 years 11 months)
Handled marketing and customer service duties, supporting insurance operations.
UH
Psychiatric Technician Intern
Utah Hospital
Jan 2012 - Dec 2014 (2 years 11 months)
Supported patient care in a psychiatric setting, assisting with patient needs and documentation.
SH
Member Services Manager
Sidecar Health
Jan 2018 - Present (8 years 9 months)
Managed member services operations, ensuring quality support and documentation.
IH
Patient Services Specialist
Intermountain Healthcare
Jan 2018 - Present (8 years 9 months)
Checked in patients, verified insurance and demographic information, scheduled appointments, and maintained HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
Brigham Young University
Bachelors of Science w/Minor degree in Spanish, Exercise Science
Activities and societies: Worked in BYU's Office of IT, Neuroscience Research, PreMed club, intramural sports
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
40k+ USD
Job categories
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