Ryan Preston

Streamlined Medicare Advantage enrollment processes, reducing enrollment/application errors by 95% within a few months and increasing plan enrollments by 20% within a year. Conducts needs-based consultations, promotes ethical policy sales, and ensures compliance with CMS regulations and carrier guidelines.

Served as an Automotive Sales Consultant, guiding customers through the vehicle purchase process with a customer-first, transparent, consultative approach. Assisted customers in selecting new or certified pre-owned Volkswagen vehicles based on their needs.

Used Medicare knowledge to analyze hundreds of benefits packages and streamline enrollment, reducing errors by 95%. Promoted and sold 100+ new policies, increasing plan enrollments by 20%, achieving 95% customer satisfaction, and resolving complex benefit issues to reduce escalated complaints.

Processed member transactions including withdrawals, deposits, transfers, payments, wire transfers, and IRA/CD services while staying current through ongoing training. Completed auto and HELOC applications through Temenos, supported closings and NMLS-related tasks, handled notary services and cash, and opened new membership accounts and credit card applications.

Supported existing residential customer accounts by reviewing pricing, increasing sales with parts and equipment, and managing consignment projects and submittals. Handled call center responsibilities including KPI management, quoting and order entry, online order handling, and complaint resolution, with additional warehouse support including order pulling, stocking, inventory discrepancy correcti

Improved customer engagement and loyalty through consultative sales and detailed product insights, contributing to higher satisfaction ratings. Streamlined workflow processes to improve response times, increased closing percentage, and managed internet leads, phone-ups, and walk-ins daily.

Earned a GED (General Educational Development) credential through the State of Colorado Department of Education.