Zarri Gull Khan

I am an experienced and driven Customer Service Professional with over 3 years of success in managing global client relations across the crypto, fintech, and e-commerce industries. My academic foundation includes a Bachelor of Science in Cyber Security from Riphah International University. I am fluent in both English and Mandarin, which allows me to communicate effectively with a diverse clientele.

In my current role as a Senior Customer Experience Specialist at Global Crypto Assist, I lead support for a 24/7 crypto platform, assisting users with transactions, verifications, and platform bugs. I take pride in mentoring junior agents and have achieved an impressive average first response time of under 2 minutes, with a customer satisfaction score above 97%. My previous experience includes roles at E-Com Nexus and various freelance support contracts, where I honed my skills in conflict resolution, technical troubleshooting, and customer retention.