Open to opportunities

Zarri Gull Khan

@zarrigullkhan

Message

Experienced Customer Service Professional with a passion for Web3.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in the Web3 and blockchain sectors.

I am an experienced and driven Customer Service Professional with over 3 years of success in managing global client relations across the crypto, fintech, and e-commerce industries. My academic foundation includes a Bachelor of Science in Cyber Security from Riphah International University. I am fluent in both English and Mandarin, which allows me to communicate effectively with a diverse clientele.

In my current role as a Senior Customer Experience Specialist at Global Crypto Assist, I lead support for a 24/7 crypto platform, assisting users with transactions, verifications, and platform bugs. I take pride in mentoring junior agents and have achieved an impressive average first response time of under 2 minutes, with a customer satisfaction score above 97%. My previous experience includes roles at E-Com Nexus and various freelance support contracts, where I honed my skills in conflict resolution, technical troubleshooting, and customer retention.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Experience Specialist

Current

Global Crypto Assist

Feb 2023 - Present (3 years 4 months)

Led support for a 24/7 crypto platform, assisting users with transactions, verifications, and platform bugs. Mentored junior agents and led weekly quality assurance reviews, achieving an average first response time under 2 minutes with CSAT above 97%.

Customer Support Cryptocurrency Blockchain Zendesk Quality Assurance Mentoring Customer Satisfaction Technical Support

Technical Customer Advisor

E-Com Nexus

Aug 2021 - Present (4 years 10 months)

Resolved over 100 daily support tickets regarding payment issues, refunds, and technical glitches. Translated customer feedback into actionable insights for the product team, maintaining high consistency in SLA adherence and documentation accuracy.

Customer Service Technical Troubleshooting Payment Processing SLA Management Product Feedback Ticketing Systems

Client Service Representative

Freelance Support Contracts

May 2020 - Present (6 years 1 month)

Managed communication and support for multiple international clients, delivering multilingual support and performing verification for global customers in crypto and e-commerce. Built long-term trust with clients through efficient service and attention to detail.

Client Management Customer Retention Communication Problem Solving