Eliza User

Executed data entry and collection tasks using web research and spreadsheet management. Updated databases and formatted documents with high accuracy under deadlines.

Conducted outreach to leads via email and messaging platforms to qualify prospects. Scheduled appointments and maintained detailed follow-up records for client engagements.

Managed client onboarding and mandatory KYC verification for cryptocurrency trading clients in a regulated environment. Guided clients on platform functionality, trading queries, and portfolio decisions, while supporting retention and coordinating with a cross-border operations team.

Resolved customer inquiries through chat and email support channels for freelance clients. Maintained accurate customer records and ensured timely follow-ups.

Provided real-time chat support to drivers and riders, resolving account, payment, and trip-related issues. Maintained service-quality and CSAT standards in a high-volume, metrics-driven support environment.

Managed client communications, scheduling, and administrative support alongside a full-time role. Conducted internet research and organized client data in spreadsheets.

Supported restaurant partners with menu, account, order, and platform-system issues. Coordinated across internal departments to ensure timely resolution of partner escalations.

Generated new business through outbound calling for the US internet/telecom market. Converted prospects to customers while maintaining CRM records and meeting sales targets.

Conducted outbound cold calls to UK customers to promote mobile and telecom contracts. Handled objections and consistently worked toward sales targets.

Completed A-Levels at Roots Millennium College in Lahore in 2021.

Completed O-Levels at Roots Millennium College in Lahore in 2019.