Inshirah Ali Khan

At IBEX GLOBAL, I received customer escalations, assessed complex concerns, and helped identify resolution paths. I also called customers to clarify unresolved issues and work toward effective outcomes.

In the Resolution Assistance Department, I guided agents through challenging cases with an emphasis on accurate handling and First Call Resolution. I coordinated with agents and management to support timely follow-up and a consistent customer experience.

For Allstate Protection Plans (SquareTrade), I handled US customer calls about protection-plan and warranty claims for electronics and household appliances. I explained claim processes and service options, and worked to resolve customer concerns.

I also handled Walmart Customer Services calls about products, refunds, and orders. Alongside my customer service work, I’ve studied blockchain, Web3, the metaverse, and web development, and created a website for the Panaverse DAO initiative as a learning project.