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Zarquiz Del Rio

@zarquizdelrio

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I coordinate HIPAA-compliant patient care, interpretation, and healthcare administration.

Mexico

Message

What I'm looking for

I'm looking for a remote healthcare administration, patient care coordination, medical interpretation, or bilingual support role where I can improve patient access, maintain compliant records, and provide clear, culturally sensitive communication.

At Afya Global, I coordinate Enhanced Care Management patient outreach, eligibility screenings, insurance verification, pre-authorizations, intake documentation, referrals, and multi-specialty appointments.

I've supported LEP patients and healthcare providers as a video remote medical interpreter and translator with AMN Language Services, interpreting complex medical information across ER, telehealth, and outpatient settings.

I bring more than five years of remote healthcare administration, bilingual patient support, CRM data management, and HIPAA-compliant intake experience. I work fluently in Spanish and English and focus on clear, culturally sensitive communication.

My background also includes customer service interpretation, forensic photographic documentation for INAH, and digital content creation. I bring organized remote-work habits, active listening, and calm problem-solving in high-pressure situations.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Afya Global

Jul 2025 - Present (1 year 2 months)

Conducts proactive patient outreach and eligibility screenings for the Enhanced Care Management program. Manages insurance verification, pre-authorizations, and HIPAA-compliant intake documentation.

Patient Outreach Eligibility screening Insurance Verification Pre Authorization HIPAA compliance CRM Appointment Scheduling Referral Management Patient Intake

Current

Graphic Reporter

Current

Revista Moto

Oct 2023 - Present (2 years 11 months)

Authors articles, vehicle reviews, and photojournalistic coverage for a Spanish print magazine in the motorcycling industry.

Writing photojournalism CAR Reviews Content Creation

Current

Forensic Expedition Photographer

Current

Instituto Nacional de Antropología e Historia (INAH)

Mar 2022 - Present (4 years 6 months)

Performs high-precision photographic documentation and cataloging of artifacts, biological remains, and archaeological findings. Maintains rigorous standards for scientific registry and digital asset organization.

Forensic Imaging Cataloging Digital Asset Management Archaeological Documentation

Video Remote Medical Interpreter & Translator

AMN Language Services

Feb 2022 - Jul 2025 (3 years 5 months)

Provided real-time, culturally sensitive medical interpretation via video for Limited English Proficiency patients and healthcare providers. Interpreted complex medical terminology and translated documents with strict confidentiality.

Medical Interpretation Translation Medical Terminology Confidentiality Video Remote Interpreting Healthcare

Content Creator

Península Garage (Harley-Davidson, Triumph, CFMoto)

Dec 2019 - Jan 2022 (2 years 1 month)

Managed digital branding, social media content strategies, and media creation to drive customer engagement and lead generation.

Digital Branding Social Media Strategy Content Creation Lead Generation

Bilingual Customer Service Agent / Interpreter

Human Quality – Language Line Services

Jan 2019 - Nov 2021 (2 years 10 months)

Handled inbound and outbound calls for US-based clients in medical, insurance, and banking sectors. Provided bilingual support, gathered intake information, and guided clients through administrative processes.

Bilingual Customer Service Call Handling Intake documentation Administrative Support Insurance Banking