At ResultsCX, I supported customers by phone in English and Spanish with benefits, coverage, claims, billing, and appointments.
I handled high-volume calls, documented interactions, updated customer records, and escalated cases when additional support was needed. My work is grounded in HIPAA knowledge and medical interpreter training.
I also work independently as a freelance video editor for YouTube and Twitch creators. I use DaVinci Resolve and collaborate remotely to incorporate feedback into edits.
My background also includes document translation, advanced English communication, software testing training, and incomplete studies in software engineering and computer science.
