Looking for a role that challenges my technical and analytical skills while offering opportunities for growth in banking operations, technical support, and fintech projects.
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ZR@zareenrahman
Master's in Data Science student with expertise in banking operations.
FinlandLooking for a role that challenges my technical and analytical skills while offering opportunities for growth in banking operations, technical support, and fintech projects.
I am a banking operations and payment support specialist with a strong background in customer support, technical troubleshooting, and financial transaction management. With six years of experience handling disputes, settlements, and reconciliations, I have worked extensively in payment processing, fraud prevention, and issue resolution. My previous role as an Executive Officer at Dutch Bangla Bank allowed me to resolve disputes efficiently and improve operational workflows, earning recognition for my contributions to customer service and fraud prevention
Currently, I am pursuing a Master’s in Data Science at Tampere University, Finland, where I am strengthening my skills in data analytics, machine learning, and business intelligence. I have hands-on expertise in SQL, Excel, and Power BI for financial reporting, dashboard creation, and data-driven decision-making. My experience in JIRA and Confluence enables efficient workflow management in cross-functional teams. I am eager to contribute my expertise to remote or global organizations focused on financial operations, data analytics, and digital transformation.
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Work history, roles, and key accomplishments
XMLdation
Mar 2024 - Aug 2024 (5 months)
As a Technical Analyst, I implemented bank-specific payment configurations and developed business logic for payment messaging. I collaborated with international banking clients to enhance system reliability and efficiency through scalable machine learning and data analytics solutions.
Dutch Bangla Bank Ltd.
Nov 2017 - Sep 2023 (5 years 10 months)
Managed settlement and reconciliation of various banking transactions, proactively resolving disputes and fraud cases. Collaborated with IT to design automated workflows, enhancing operational efficiency and reducing resolution times.
COVID-19 Relief Efforts
Jan 2021 - Apr 2021 (3 months)
Provided essential aid and logistical support during the COVID-19 pandemic and flood relief efforts, helping to distribute supplies and organize community support initiatives.
Banglalion Communications Ltd
Feb 2017 - Nov 2017 (9 months)
Provided billing system support to customers and stakeholders, ensuring timely issue resolution within SLA. Coordinated with vendors for troubleshooting and maintained secure, compliant billing operations.
Degrees, certifications, and relevant coursework
Master of Science, Data Science
2023 -
Grade: 4.16/5.0
Currently pursuing a Master's in Data Science with a focus on Business Analytics, Recommender Systems, Data Mining, and Machine Learning. Awarded the Finland Scholarship for 2023. Thesis ongoing.
Master of Science, Computer Science
2015 - 2017
Grade: 3.65/4.0
Completed a Master of Science in Computer Science with a major in Information & Database Management, focusing on Data Science and FinTech.
Bachelor of Science, Computer Science & Engineering
2010 - 2014
Grade: 3.77/4.0
Earned a Bachelor of Science in Computer Science & Engineering, covering key courses such as C, JAVA, MySQL, and Artificial Intelligence.
FinlandYou can contact Zareen and 90k+ other talented remote workers on Himalayas.
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