Looking for a job

Zareen Rahman

@zareenrahman

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Master's in Data Science student with expertise in banking operations.

Finland

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What I'm looking for

Looking for a role that challenges my technical and analytical skills while offering opportunities for growth in banking operations, technical support, and fintech projects.

I am a banking operations and payment support specialist with a strong background in customer support, technical troubleshooting, and financial transaction management. With six years of experience handling disputes, settlements, and reconciliations, I have worked extensively in payment processing, fraud prevention, and issue resolution. My previous role as an Executive Officer at Dutch Bangla Bank allowed me to resolve disputes efficiently and improve operational workflows, earning recognition for my contributions to customer service and fraud prevention

Currently, I am pursuing a Master’s in Data Science at Tampere University, Finland, where I am strengthening my skills in data analytics, machine learning, and business intelligence. I have hands-on expertise in SQL, Excel, and Power BI for financial reporting, dashboard creation, and data-driven decision-making. My experience in JIRA and Confluence enables efficient workflow management in cross-functional teams. I am eager to contribute my expertise to remote or global organizations focused on financial operations, data analytics, and digital transformation.

Experience

Work history, roles, and key accomplishments

Technical Analyst

XMLdation

Mar 2024 - Aug 2024 (5 months)

As a Technical Analyst, I implemented bank-specific payment configurations and developed business logic for payment messaging. I collaborated with international banking clients to enhance system reliability and efficiency through scalable machine learning and data analytics solutions.

Python SQL R XML Data Analytics Payment Systems Communication Skills Problem Solving Communication Customer Service Collaboration Client Communication Requirements Gathering Analytical Thinking Confluence Jira Ticketing Systems Slack

Executive Officer

Dutch Bangla Bank Ltd.

Nov 2017 - Sep 2023 (5 years 10 months)

Managed settlement and reconciliation of various banking transactions, proactively resolving disputes and fraud cases. Collaborated with IT to design automated workflows, enhancing operational efficiency and reducing resolution times.

Volunteer

COVID-19 Relief Efforts

Jan 2021 - Apr 2021 (3 months)

Provided essential aid and logistical support during the COVID-19 pandemic and flood relief efforts, helping to distribute supplies and organize community support initiatives.

Community Engagement Relief Distribution Team Collaboration Crisis Management

Engineer, Billing

Banglalion Communications Ltd

Feb 2017 - Nov 2017 (9 months)

Provided billing system support to customers and stakeholders, ensuring timely issue resolution within SLA. Coordinated with vendors for troubleshooting and maintained secure, compliant billing operations.

Communication Skills Problem Solving Communication Collaboration Ticketing Systems Ticketing Software Ticket Resolution

Education

Degrees, certifications, and relevant coursework

Tampere University

Master of Science, Data Science

2023 -

Grade: 4.16/5.0

Currently pursuing a Master's in Data Science with a focus on Business Analytics, Recommender Systems, Data Mining, and Machine Learning. Awarded the Finland Scholarship for 2023. Thesis ongoing.