Zanelle Van Graan

Greeted and welcomed customers upon arrival, creating a positive first impression, and managed bookings and cancellations of client appointments. Administered the POS system, oversaw petty cash transactions, and prepared crucial day-end and month-end financial documents. Upsold products and services, enhancing the overall client experience significantly.

Collaborated closely with the Chief Housekeeper, overseeing all administrative and clerical functions within the housekeeping department. Managed and maintained various logs and reports, ensuring meticulous record-keeping, and administered the gratuity workbook efficiently. Updated the Housekeeping notice board to promote effective communication among staff and facilitated various crew-related pro

Prepared rooms prior to guest arrivals and organized welcome packs, significantly enhancing the guest experience. Assisted in the implementation and enforcement of rules and regulations, and reported breakages and maintenance issues promptly. Maintained an updated inventory of items and compiled necessary reports for the HR department.

Executed cleaning of guest rooms according to high hotel standards, ensuring optimal guest satisfaction. Reported maintenance deficiencies to relevant departments and addressed guest requests and complaints effectively. Maintained privacy and confidentiality for all guests, rigorously upholding hotel policy.

Cleaned and prepared guest suites for embarkation, ensuring a seamless transition for guests, and informed guests of safety features and emergency protocols. Maintained cleanliness in guest rooms, corridors, and common areas, and managed the collection and delivery of laundry and dry cleaning services. Replenished fruit plates and minibars per guest requests, significantly enhancing guest satisfac

Answered and directed phone calls, organized and scheduled appointments for the head administrator, and drafted and distributed emails and correspondence. Developed and maintained an organized filing system, researched and ordered office supplies, and liaised with executive and senior lecturers. Managed class attendance records, oversaw student applications, and coordinated recording studio bookin

Ensured the switchboard was answered professionally and courteously, and welcomed clients while assisting with inquiries. Managed office stationery orders, completed credit application forms, and provided general assistance to management. Monitored employee attendance daily and monthly, maintaining accurate records, and sorted and recorded incoming mail efficiently.

Completed a comprehensive program covering Food & Beverage Skills, various Styles of Service, and the core Values, Roles & Responsibilities of a professional butler. Gained practical experience in Dining Room Setup and Yacht Setup, alongside other relevant household management skills.

Focused on key aspects of Tourism Management, including Travel Services, Tourist Destinations, and Tourism Communications. Developed proficiency in Travel Office Procedures, Hotel Reception, and Event Management, preparing for a career in the tourism industry.

Achieved a National Senior Certificate with Exemption, demonstrating proficiency across a diverse range of subjects. Key subjects included English, Afrikaans, German, Biology, Home Economics, and Computer Studies.