ZG
Open to opportunities

Zanelle Van Graan

@zanellevangraan

Dynamic Office Administrator with over 8 years of experience.

South Africa

What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth.

I am a dynamic Office Administrator with over 8 years of experience in administrative and customer-facing roles. My strong organizational skills and proficiency in managing office operations have allowed me to enhance client satisfaction through effective communication and prompt resolution of inquiries. I am committed to improving organizational efficiency and creating a welcoming environment.

Throughout my career, I have held various positions, including Salon Coordinator at Carlton Hair Salon and Housekeeping Administrator with Royal Caribbean Cruise Line. In these roles, I have successfully managed scheduling, stock orders, and financial documentation, while also ensuring a positive experience for clients and guests. My proactive approach and attention to detail have consistently contributed to the success of the teams I have been part of.

I am eager to bring my skills and experience to a new opportunity where I can continue to contribute to organizational success and client satisfaction. I thrive in environments that value communication, teamwork, and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

CS

Salon Coordinator/Receptionist

Carlton Hair Salon

Jun 2023 - Apr 2025 (1 year 10 months)

Greeted and welcomed customers upon arrival, creating a positive first impression, and managed bookings and cancellations of client appointments. Administered the POS system, oversaw petty cash transactions, and prepared crucial day-end and month-end financial documents. Upsold products and services, enhancing the overall client experience significantly.

RL

Housekeeping Administrator

Royal Caribbean Cruise Line

Jul 2022 - Oct 2022 (3 months)

Collaborated closely with the Chief Housekeeper, overseeing all administrative and clerical functions within the housekeeping department. Managed and maintained various logs and reports, ensuring meticulous record-keeping, and administered the gratuity workbook efficiently. Updated the Housekeeping notice board to promote effective communication among staff and facilitated various crew-related pro

TD

Accomodation Assistant

The Arts Club Dubai

Jun 2021 - Oct 2021 (4 months)

Prepared rooms prior to guest arrivals and organized welcome packs, significantly enhancing the guest experience. Assisted in the implementation and enforcement of rules and regulations, and reported breakages and maintenance issues promptly. Maintained an updated inventory of items and compiled necessary reports for the HR department.

CD

Housekeeping Assistant

Caesars Palace Dubai

Oct 2018 - May 2021 (2 years 7 months)

Executed cleaning of guest rooms according to high hotel standards, ensuring optimal guest satisfaction. Reported maintenance deficiencies to relevant departments and addressed guest requests and complaints effectively. Maintained privacy and confidentiality for all guests, rigorously upholding hotel policy.

SL

Stewardess

Seabourn Cruise Line

Nov 2016 - Feb 2017 (3 months)

Cleaned and prepared guest suites for embarkation, ensuring a seamless transition for guests, and informed guests of safety features and emergency protocols. Maintained cleanliness in guest rooms, corridors, and common areas, and managed the collection and delivery of laundry and dry cleaning services. Replenished fruit plates and minibars per guest requests, significantly enhancing guest satisfac

CC

Administration Assistant

Cape Audio College

Jan 2014 - Sep 2016 (2 years 8 months)

Answered and directed phone calls, organized and scheduled appointments for the head administrator, and drafted and distributed emails and correspondence. Developed and maintained an organized filing system, researched and ordered office supplies, and liaised with executive and senior lecturers. Managed class attendance records, oversaw student applications, and coordinated recording studio bookin

PT

Receptionist

Peter Allan Building Materials Trust

Jan 2008 - Jul 2012 (4 years 6 months)

Ensured the switchboard was answered professionally and courteously, and welcomed clients while assisting with inquiries. Managed office stationery orders, completed credit application forms, and provided general assistance to management. Monitored employee attendance daily and monthly, maintaining accurate records, and sorted and recorded incoming mail efficiently.

Education

Degrees, certifications, and relevant coursework

South African Butler Academy logoSA

South African Butler Academy

Professional Butler and Household Management, Hospitality

Completed a comprehensive program covering Food & Beverage Skills, various Styles of Service, and the core Values, Roles & Responsibilities of a professional butler. Gained practical experience in Dining Room Setup and Yacht Setup, alongside other relevant household management skills.

Boland College Stellenbosch logoBS

Boland College Stellenbosch

Certificate, Tourism Management

Focused on key aspects of Tourism Management, including Travel Services, Tourist Destinations, and Tourism Communications. Developed proficiency in Travel Office Procedures, Hotel Reception, and Event Management, preparing for a career in the tourism industry.

Rhenish Girls’ High School logoRS

Rhenish Girls’ High School

National Senior Certificate with Exemption, General Studies

Achieved a National Senior Certificate with Exemption, demonstrating proficiency across a diverse range of subjects. Key subjects included English, Afrikaans, German, Biology, Home Economics, and Computer Studies.

Tech stack

Software and tools used professionally

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Zanelle Van Graan - Salon Coordinator/Receptionist - Carlton Hair Salon | Himalayas