Zanele Msani
@zanelemsani
I coordinate executive operations, customer workflows, and data-driven reporting.
South AfricaWhat I'm looking for
I've supported project administration, client follow-up, scheduling, and business analysis at Uzenzele Holdings, coordinating discovery sessions, boardroom meetings, records, and stakeholder communication.
I've also built Power BI dashboards and analysed data with SQL and Excel, while handling high-volume customer enquiries at Hello Paisa. I bring organised, proactive support across remote operations, CRM workflows, reporting, and AI-assisted work.
Experience
Work history, roles, and key accomplishments
Graduate Intern – Project Administration & Client Support
Uzenzele Holdings
Jan 2025 - Dec 2025 (11 months)
Supported project administration and sales-related coordination, including contacting customers and leads. Followed up with leads, booked appointments, and coordinated schedules and meetings.
Graduate Trainee – Finance & Business Support
Uzenzele Holdings
Jan 2025 - Dec 2025 (11 months)
Supported financial planning, forecasting, and business analysis using Excel, EViews, and SPSS. Analysed datasets, prepared reports, and maintained accurate documentation to support management decision-making.
Business Intelligence Intern
Unknown
Jan 2026 - Present (8 months)
Developed and maintained Power BI dashboards for decision-ready reporting. Extracted, cleaned, and analysed data using SQL and Excel, and supported reporting workflows by identifying trends and presenting findings to stakeholders.
Customer Service / Call Centre Agent
Hello Paisa
Jan 2026 - Present (8 months)
Handled high-volume customer enquiries in a fast-paced financial services call-centre environment, with busy days reaching approximately 300 calls. Resolved queries professionally and made outbound calls for follow-ups and fraud verification.
Education
Degrees, certifications, and relevant coursework
Tshwane University of Technology
Postgraduate Diploma, Economics
Pursuing a Postgraduate Diploma in Economics with focus on economics, quantitative analysis, and applied data interpretation.
University of Cape Town
Short Course, Data Analytics
Completed short courses in data analytics.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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