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Natasha Ndiweni

@natashandiweni

Certified Virtual Assistant and data analytics professional streamlining operations, managing clients, and turning data into decisions.

Zimbabwe

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What I'm looking for

I’m looking for fully remote roles worldwide where I can manage executive/admin operations and client communications, while using SQL and Power BI for reporting. I thrive in fast-paced teams that value proactive updates, accuracy, and clear ownership.

I’m a certified Virtual Assistant and Data Analytics professional with 2+ years of hands-on experience supporting administrative operations, financial data management, and client communications in fast-paced, remote environments. I’m known for proactive communication, timely delivery, and meticulous attention to detail.

In my recent role at Tosta Finance, I delivered comprehensive administrative and executive support for a high-volume loan processing department. I streamlined operational workflows, coordinated cross-functional communication, and used Excel reporting to monitor overdue accounts and produce data-driven management updates.

I also strengthened client journeys through end-to-end communications—handling service enquiries, maintaining precise records, and following up to resolve issues. I onboarded and mentored new team members with structured training, improving overall team output while supporting client satisfaction and retention goals.

With certifications including AWS Cloud Practitioner and ALX Africa’s Data Analytics/Virtual Assistant tracks, I’m building deeper capability across SQL and Power BI. I bring strong document management, scheduling, and multi-stakeholder coordination skills, and I’m ready to support teams with reliable operations and clear, actionable reporting.

Experience

Work history, roles, and key accomplishments

Manager & Loan Officer Assistant

Tosta Finance

Jan 2023 - Sep 2024 (1 year 8 months)

Provided administrative and executive support for a high-volume loan processing team, managing scheduling, correspondence, and accurate record-keeping. Streamlined workflows and handled end-to-end client communications, coordinating with management and external collectors to reduce processing bottlenecks and improve team efficiency.

Administrative Support Client Communication Workflow Optimization Record Management Excel reporting

Operations & Inventory Assistant

United Muslim Meat Supply

Dec 2020 - Present (5 years 6 months)

Supported daily operations by assisting with inventory management and safety compliance. Helped process and manage customer orders to maintain service quality and drive repeat business.

Inventory Management Safety Compliance Order Processing Customer Service Operational Support Record keeping Process Coordination Data Entry

Education

Degrees, certifications, and relevant coursework

IU International University of Applied Sciences

BSc, Business & Information Technology

2025 -

Activities and societies: Modules include Computer Science, Business Administration, Database Systems, IT Project Management, Statistics & Probability, and Requirements Engineering.

Pursuing a BSc in Business & Information Technology, building skills across data analytics, ERP systems, process management, and IT fundamentals. Coursework includes computer science, business administration, database systems, IT project management, statistics, and requirements engineering.