Skye Hedderwick

As Retail Store Manager, I led the store to achieve the Store of the Year award in 2020 by focusing on customer satisfaction and operational excellence. I managed inventory, improved stock management processes, and delivered high-quality customer service, fostering loyalty and a positive store reputation.

Managed bar operations, ensuring smooth service and high customer satisfaction. I implemented quality control standards and trained new staff, enhancing team performance and consistency in service delivery.

Provided attentive service during busy shifts, maintaining high turnover and receiving positive customer feedback. Managed cash float accurately and built rapport with regular customers to enhance their dining experience.

Comprehensive training in English language instruction, covering lesson planning, classroom management, and language assessment techniques. Focused on teaching grammar, vocabulary, pronunciation, and conversational skills.

Advanced expertise in hospitality management, with a strong foundation in strategic business planning, financial analysis, and operational excellence. Demonstrated leadership and critical thinking through real-world situations, consistently delivering high-quality work and innovative solutions.

Grade: Top graduate achievement with 11 distinctions

Solid grounding in core business disciplines, including project management, financial accounting, and strategic business communication. Developed very strong analytical and organizational skills, with practical experience in budget management, resource allocation, and efficient project execution.

Developed analytical and problem-solving skills through subjects like Business Studies and Mathematical Literacy, preparing for practical decision-making. Gained cultural and ethical awareness in Religion Studies, fostering a well-rounded understanding of diverse perspectives.