Youssef Hamraoui
@youssefhamraoui
Experienced Real Time Analyst with data analysis skills
What I'm looking for
I am a dedicated and results-driven professional with experience in real-time analysis, data privacy, and customer service. My background includes working as a Real Time Analyst, Data Privacy Analyst, and Customer Service Agent, where I have developed strong analytical and problem-solving skills.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, managing multiple tasks and priorities while maintaining attention to detail. My experience in data analysis has equipped me with the skills to identify trends, areas for improvement, and implement corrective actions to drive business results.
I am committed to ongoing learning and professional development, having completed certifications in Data Analysis and English language proficiency. I am excited to leverage my skills and experience to drive business growth and success in a dynamic and innovative organization.
Experience
Work history, roles, and key accomplishments
Real Time Analyst
Foundever
Jan 2023 - Present (2 years 4 months)
Monitor real-time performance, manage queues, and provide reports to senior management
Data Privacy Analyst
Accor Hotels
Jul 2021 - Jan 2023 (1 year 6 months)
Established compliance review process, trained staff on data privacy risk assessment, and reviewed data privacy policies
Data Privacy Analyst
Foundever
Jul 2021 - Jan 2023 (1 year 6 months)
Established compliance review process, trained staff on data privacy risk assessment, and reviewed data privacy policies
Customer Service Agent
Bloom&Wilde
Jun 2020 - May 2021 (11 months)
Respond to customer inquiries, resolve issues, and provide assistance via various channels
Customer Service Agent
Yoummday GMBH
Jun 2020 - May 2021 (11 months)
Respond to customer inquiries, resolve issues, and provide assistance via various channels
Education
Degrees, certifications, and relevant coursework
Mohammed V University
Bachelor of Arts, English Studies
2012 - 2014
Studied English studies for two years, focusing on language proficiency and literature analysis.
Abdellah Gennoune Highschool
Secondary School Graduation Certificate, Literature and Human Sciences
2006 - 2011
Completed secondary education with a focus on Literature and Human Sciences, preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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