Zakaria Moufassih

ZM

Open to opportunities

Zakaria Moufassih

@zakariamoufassih

Merchant Operations Support at Foundever, handling B2B merchant requests from ticket intake through resolution.

At Foundever, I support B2B merchants with account-related inquiries and day-to-day operational needs. I manage and follow up on support tickets from intake to resolution using Zendesk and Salesforce.

Previously, I provided front-office customer support in English and French, handling account requests and issue resolution. I’m currently pursuing a Bachelor's in International Business, building on my studies in business information systems, management, sales and marketing.

Experience

Work history, roles, and key accomplishments

FO

Current

Merchant Operations Support

Current

Foundever

Jul 2025 - Present (1 year 3 months)

Handles B2B merchant inquiries by email, providing accurate and timely account-related support. Manages support tickets from intake to resolution using Zendesk and Salesforce, coordinating with internal teams to resolve operational issues.

Zendesk Salesforce Ticket Management B2B Support Email Support Account Support Cross Functional Collaboration

FO

Bilingual Customer Support – Front Office

Foundever

Apr 2025 - Jul 2025 (3 months)

Provided front-office customer support in English and French, handling customer inquiries, account-related requests, and issue resolution while following established support procedures.

Customer Support Bilingual (English French)Issue Resolution Front Office

Education

Degrees, certifications, and relevant coursework

UU

Université Internationale de Casablanca (UIC)

Bachelor's Degree, International Business

2026 -

Pursuing a Bachelor's Degree in International Business, expected to complete in July 2027.

FC

FSJES Aïn Chock – Université Hassan II de Casablanca

Professional Bachelor's Degree, Business Information Systems & Management

2025 - 2026

Completed a Professional Bachelor's Degree in Business Information Systems & Management (MIAGE) from October 2025 to June 2026.

OF

OFPPT

Specialized Technician Diploma (DTS), Business Management, Sales & Marketing

2022 - 2025

Earned a Specialized Technician Diploma (DTS) in Business Management, Sales & Marketing from September 2022 to January 2025.

GH

Groupe Scolaire Al Hidaya

High School Diploma (Baccalaureate), Physical Sciences

Obtained a High School Diploma (Baccalaureate) in Physical Sciences in 2019.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Availability

Open to opportunities

Location

Morocco

Authorized to work in

Salary expectations

33k+ USD

Social media

Job categories

Merchant Operations Customer Support Specialist

Skills

B2B Support Customer Support Account Support Email Support Ticket Management Issue Resolution Cross functional Coordination Salesforce Zendesk CRM Systems

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