Othmane Aj-ouary
@othmaneaj-ouary
I resolve corporate card issues and improve customer support operations for global banking clients.
MoroccoWhat I'm looking for
At Foundever, I support HSBC Corporate Cards clients and Program Administrators, resolving complex inquiries across phone and email. I troubleshoot MiVision and online card-management tools, investigate declined transactions and billing discrepancies, manage fraud reports, and maintain account services for global accounts.
I previously co-founded LuxLine, an e-commerce venture where I combined product curation, customer engagement, strategic planning, and market trend analysis. I bring an adaptable, hands-on approach to fast-paced environments, with a strong commitment to operational excellence, data security, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Support
Foundever
May 2025 - Present (1 year 4 months)
Resolved complex inquiries for corporate cardholders and Program Administrators via phone and email. Provided technical troubleshooting for MiVision and online card management tools, handled fraud reports, and processed account maintenance tasks.
Education
Degrees, certifications, and relevant coursework
Aïn Chock University, Faculty of Law, Economics and Social Sciences
Bachelor's degree, Management
Pursued a Bachelor's degree in Management, graduating in 2022.
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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