Open to opportunities

Katelyn Shannon

@katelynshannon

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Organized administrative professional skilled in customer service, office systems, and HR fundamentals.

Puerto Rico

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What I'm looking for

I seek an administrative role where I can apply strong organization, scheduling, and customer-service skills, with opportunities to grow into healthcare administration or HR.

I am an organized administrative professional with experience in front-desk operations, clerical support, and customer service across education, construction, retail, and childcare settings.

I handle phone communication, appointment scheduling, correspondence, and document management while consistently delivering accurate reports and spreadsheets using Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook.

I have worked as an administrative assistant and classroom support staff, gaining experience with payroll/time sheets, billing and payments, bid correspondence, HIPAA compliance awareness, and early childhood instruction that supports kindergarten readiness.

I am completing medical administrative and medical billing & coding certifications to expand my healthcare administrative capabilities while leveraging my strong communication, scheduling, and organizational skills to support teams and clients effectively.

Experience

Work history, roles, and key accomplishments

Co-Teacher

Children’s Time Child Development Center

Mar 2023 - Oct 2023 (7 months)

Supervised classroom safety and delivered kindergarten-readiness lessons in hygiene, writing, numbers, letters, and shapes while managing schedules, snacks, and allergy accommodations.

Classroom Management Early Childhood Education Lesson planning Diapering Calendar Management Communication

Administrative Assistant

Triple A Fire Protection

Jan 2019 - May 2019 (4 months)

Managed phones and correspondence with contractors, maintained client files and timesheets, processed payments and shipping, and provided high-quality customer service for callers and walk-ins.

Customer Service Office Administration Document Scanning Accounts Receivable Data Entry File Management

Administrative Assistant

T. Batchelor & Son, Inc.

May 2018 - Nov 2018 (6 months)

Handled phone and contractor correspondence, drafted proposals, closed monthly jobs, maintained files and timesheets, processed customer payments, and supported clerical operations for HVAC projects.

Office Administration File Management Customer Service Billing Scanning

Pre-K Aide

Swift Elementary School

Jul 2014 - Apr 2016 (1 year 9 months)

Supported lead teacher with lesson delivery and classroom routines, led small and large groups when needed, and assisted with clerical tasks and lesson planning.

Lesson Assistance Small Group Instruction Classroom Routines Communication Clerical Support Lesson planning

Cashier

Home Depot

Jan 2014 - Jul 2014 (6 months)

Provided front-line customer service, handled cash and transactions, assisted customers at self-checkout, and resolved point-of-sale issues to ensure a positive shopping experience.

Cash Handling Customer Service Point of Sale Communication Retail Operations