Zain Ul Abideen
@zainulabideen210
Detail-oriented Client Service Associate with strong organizational skills.
What I'm looking for
I am a dedicated Client Service Associate with a diploma in Electrical Engineering from PBTE Lahore. Over the past four years, I have honed my skills in customer service while working at an international contact center, where I provided support for a well-known food chain, Pizza Pizza. My experience has equipped me with the ability to manage customer inquiries effectively and build strong relationships through personalized assistance.
In my previous role as an Assistant Manager at International Car Rental Services, I supervised daily operations, ensuring that shifts were scheduled efficiently and duties were assigned appropriately. I take pride in my ability to identify opportunities for upselling and providing exceptional service to customers, staff, and drivers alike. I am now seeking a new role where my hard work and dedication will be valued.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
International Contact Center
Jan 2021 - Present (4 years 7 months)
Answered customer inquiries and provided accurate information regarding products and services. Developed strong relationships with customers by providing personalized assistance and support. Identified opportunities for upselling additional products or services based on customer needs.
Assistant Manager
International Car Rental Services
Jan 2019 - Dec 2020 (1 year 11 months)
Supervised daily operations including scheduling shifts and assigning duties. Provided exceptional customer service to staff, drivers, and customers.
Education
Degrees, certifications, and relevant coursework
PBTE Lahore
DAE (Electrical), Electrical Engineering
2016 - 2019
Completed a Diploma of Associate Engineering in Electrical, gaining foundational knowledge and practical skills in electrical systems and technologies.
BISE Lahore
Matriculation, Bio Science
2014 - 2016
Achieved Matriculation with a focus on Bio Science, building a strong base in scientific principles and general education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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