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Zain Ul Abideen

@zainulabideen210

Detail-oriented Client Service Associate with strong organizational skills.

Pakistan
Message

What I'm looking for

I am looking for a role that values hard work and dedication, with opportunities for growth.

I am a dedicated Client Service Associate with a diploma in Electrical Engineering from PBTE Lahore. Over the past four years, I have honed my skills in customer service while working at an international contact center, where I provided support for a well-known food chain, Pizza Pizza. My experience has equipped me with the ability to manage customer inquiries effectively and build strong relationships through personalized assistance.

In my previous role as an Assistant Manager at International Car Rental Services, I supervised daily operations, ensuring that shifts were scheduled efficiently and duties were assigned appropriately. I take pride in my ability to identify opportunities for upselling and providing exceptional service to customers, staff, and drivers alike. I am now seeking a new role where my hard work and dedication will be valued.

Experience

Work history, roles, and key accomplishments

IC
Current

Customer Service Representative

International Contact Center

Jan 2021 - Present (4 years 7 months)

Answered customer inquiries and provided accurate information regarding products and services. Developed strong relationships with customers by providing personalized assistance and support. Identified opportunities for upselling additional products or services based on customer needs.

Education

Degrees, certifications, and relevant coursework

PL

PBTE Lahore

DAE (Electrical), Electrical Engineering

2016 - 2019

Completed a Diploma of Associate Engineering in Electrical, gaining foundational knowledge and practical skills in electrical systems and technologies.

BL

BISE Lahore

Matriculation, Bio Science

2014 - 2016

Achieved Matriculation with a focus on Bio Science, building a strong base in scientific principles and general education.

Tech stack

Software and tools used professionally

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Zain Ul Abideen - Customer Service Representative - International Contact Center | Himalayas