Aaftab Khan
@zainkhan
Driven hospitality professional focused on customer service excellence.
What I'm looking for
I am a highly driven individual with a Bachelor's in Vocational Education (Marketing) from Sardar Patel University. My education has equipped me with the necessary skills to excel in the hospitality sector, where I am eager to contribute to creating secure and safe experiences for customers.
With over 10 months of experience in customer service, I have honed my ability to manage customer interactions effectively. I have worked part-time as a service provider, where I developed my skills in handling customer inquiries through various channels, including calls and social media platforms. My goal is to leverage my experience and knowledge to improve the profitability of the organization I work for.
I am also familiar with various technical tools, including video and audio editing software, Excel, and data annotation. I am committed to continuous learning and am currently seeking opportunities that will allow me to grow and develop my skills further in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
WEJOY PTE LTD
Jul 2024 - Feb 2025 (7 months)
Provided comprehensive customer support across multiple digital platforms including call, WhatsApp, Instagram, and Facebook. Successfully managed refund and return cases, demonstrating proficiency in live chat applications and customer service protocols.
Drop Shipping Business Owner
Independent
Mar 2023 - Oct 2023 (7 months)
Managed a personal drop shipping business, overseeing operations from product selection to customer engagement. Gained practical experience in independent business management and online sales strategies.
Education
Degrees, certifications, and relevant coursework
Sardar Patel University
Bachelor's in Vocational Education, Marketing
Grade: B+
Pursued a Bachelor's in Vocational Education with a specialization in Marketing. Gained practical and theoretical knowledge in customer handling, including managing customer interactions via various platforms and handling refund/return cases.
Availability
Location
Authorized to work in
Job categories
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