Open to opportunities

Zainab Alabi

@zainabalabi

Message

Operations and customer-experience professional driving product adoption and growth.

Nigeria

Message

What I'm looking for

I am looking for a growth-focused role in operations or customer experience where I can lead product adoption, improve processes, and drive measurable expansion while collaborating with supportive teams.

I am an enthusiastic, data-driven operations and customer experience professional with demonstrated experience in product adoption, people management, recruitment, and customer service. I have led operational strategies at CarbinAfrica, expanded business presence across Lagos, and supported agent acquisition, onboarding, and platform adoption through research-driven initiatives.

My background includes internships and frontline customer roles where I improved processes, conducted market research, built agent communities, and delivered measurable results in Sales and Operations. I bring strong communication, leadership, and technical proficiency in Microsoft Office and Google Suite to help teams scale and meet growth targets.

Experience

Work history, roles, and key accomplishments

Customer Experience Lead

CarbinAfrica

Oct 2024 - Oct 2025 (1 year)

Designed and executed customer experience and product adoption strategies that supported expansion across Lagos, improved agent onboarding, and informed stakeholder operational decisions.

Customer Experience Product Adoption Onboarding Market Research Stakeholder Management Data Analysis Cross Functional Collaboration Customer Support

Operations Intern

CarbinAfrica

May 2024 - Oct 2024 (5 months)

Acquired and onboarded car agents, provided day-to-day frontline support, conducted platform feedback surveys, and prepared daily product and customer reports to improve agent engagement and platform usability.

Onboarding Customer Support Cold Calling Community Building Reporting Feedback Troubleshooting

Intern

Atlantis Aquarium

Jan 2023 - Jun 2023 (5 months)

Supported aquarium construction projects, conducted material sourcing and market rounds, handled customer requests and sales, and provided post-sales customer support.

Aquarium Construction Procurement Customer Support Sales Sourcing Reporting

Consultant

Oriflame Sweden

May 2020 - Jul 2022 (2 years 2 months)

Managed customer inquiries, marketed and sold products via social platforms, recruited and trained sales representatives, and supervised recruits to drive sales and distribution.

Sales Customer Service Recruitment Training Logistics Coordination Relationship Management