Chidinma Ndudi
@chidinmandudi
Customer experience leader driving service excellence, process optimization, and relationship management.
NigeriaWhat I'm looking for
I am a customer-focused professional with 6+ years of progressive experience in customer relationship management, process optimization, and team leadership across service- and product-driven industries.
I have led customer operations, vendor management, and sales teams to improve delivery times, reduce escalations, and boost repeat business by translating customer insights into actionable strategies.
I bring strong communication, empathy, Six Sigma-informed problem solving, and hands-on experience training teams and managing stakeholder relations to deliver measurable improvements in satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Operations Lead
FixOnTime
Jan 2024 - Present (2 years 2 months)
Oversee and enhance end-to-end customer experience lifecycle, improving issue resolution times and supplier coordination to boost repeat business and satisfaction.
Customer Experience Manager
RN Ventures
Jan 2022 - Dec 2023 (1 year 11 months)
Managed customer experience and sales operations, introduced standard procedures that reduced escalations, trained recruits, and optimized vendor procurement to improve service delivery.
Administrative Support Officer
Agricultural Land Holding Authority
Jan 2021 - Dec 2022 (1 year 11 months)
Provided administrative and front-line customer support for land applications, improving internal coordination and ensuring accurate documentation and timely submissions.
Program Support Intern
Ministry of Agriculture
Jan 2021 - Dec 2021 (11 months)
Supported state agricultural programs by managing stakeholder communications and administrative records, contributing to distribution and project implementation efforts.
Vendor Manager
RN Ventures
Jan 2020 - Dec 2021 (1 year 11 months)
Conducted market research and vendor assessments, negotiated pricing, and maintained supplier relationships to enhance operational efficiency and cost-effectiveness.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Technology, Agricultural Economics and Extension
2015 - 2019
Completed a Bachelor of Technology in Agricultural Economics and Extension with coursework focused on agricultural systems, economics, and extension services.
Prime Heritage Secondary School
Senior Secondary Certificate Examination, Secondary Education
Attained Senior Secondary Certificate Examination (SSCE) credential from Prime Heritage Secondary School.
Happy Child International School
First School Leaving Certificate, Primary Education
Completed primary education and obtained the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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