ZA

Open to opportunities

Zainab Adigwe

@zainabadigwe

Experienced operations support professional with a background in public relations.

What I'm looking for

I am looking for a dynamic role that allows me to leverage my skills in operations and customer support while fostering a collaborative and growth-oriented environment.

I am a dedicated operations support professional with a strong background in public relations and customer service. My experience spans various industries, including outsourcing, event planning, and real estate. I pride myself on my ability to effectively communicate and resolve issues, ensuring that clients receive the highest level of service.

Throughout my career, I have honed my skills in managing operations, coaching new team members, and utilizing digital tools to streamline processes. My role at Hubtek has allowed me to track and trace loads efficiently, while my time at Surgo has equipped me with the expertise to handle customer concerns across multiple channels. I am passionate about delivering results and contributing to team success.

Experience

Work history, roles, and key accomplishments

HU

Current

Operations Support

Current

Hubtek

Aug 2023 - Present (1 year 10 months)

Responsible for tracking and tracing loads, updating their status in the system, and ensuring accurate communication with drivers and clients. Supervise freight pickups and deliveries.

Communication Skills Problem Solving

SU

Customer Support Agent

Surgo

Nov 2021 - Jun 2023 (1 year 7 months)

Handled client-related issues, identified customer concerns, and resolved queries through multiple channels. Coached new agents to ensure quality performance.

Customer Support Coaching Communication Skills Problem Solving Team Leadership

RP

Director

Rubbyz Kiddies Party Planner

Jan 2016 - Oct 2021 (5 years 9 months)

Managed event planning including catering, décor, venue selection, and hiring photographers and DJs. Organized party packs and sorted logistics.

Event Planning Décor Management Logistics Budgeting

G(

Marketing Consultant

Grandtouch Trading and Project (Pty)

Oct 2013 - Oct 2015 (1 year 11 months)

Advertised available properties and managed tenant relations, ensuring effective property management.

Property Management Marketing Advertising Communication Skills Client Management Negotiation Market Research

BE

Office Assistant

Bcoast Entertainment

Mar 2008 - Jun 2009 (1 year 3 months)

Distributed artist profiles to media houses, prepared studio schedules, and managed artist interviews and photoshoots.

Media Relations Scheduling Event Coordination Communication Skills Artist Management Time Management

Education

Degrees, certifications, and relevant coursework

OL

Oxford College Lagos

High School Certificate, General Education

2002 - 2007

West African Senior Secondary School Certificate (MATRIC)

UA

University of South Africa

Diploma, Public Relations

Diploma in Public Relations (NQF6)

RP

Ressuct College Pretoria

Certificate, Public Relations

Certificate in Public Relations (N4)

Tech stack

Software and tools used professionally

Google Drive

Microsoft Teams

Jira Service Desk

Jira

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Job categories

Operations Support Customer Support Agent Marketing Consultant Office Assistant Operations Operations Specialist Operations Coordinator

Skills

Microsoft Office Digital Media Jira Service Desk Slack Google Drive Microsoft Teams Presentation Skills Effective Communicator Jira

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Zainab Adigwe - Operations Support - Hubtek | Himalayas