I’m looking for remote Systems Analyst or Application Support roles focused on Oracle EBS, SQL debugging, workflow analysis, and APEX-based internal tools. I work best in environments where I can troubleshoot backend issues, improve data accuracy, document processes clearly, and support enterprise systems with minimal supervision.
SH
Looking for a job
Shon Heersink
@shonheersink
Systems Analyst specializing in Oracle EBS, SQL debugging, and APEX workflow tools
United StatesWhat I'm looking for
I bridge legacy systems with modern tools, stabilize high‑volume workflows, and design lightweight applications that reduce operational friction.
I spent two years supporting Oracle EBS environments at Cognizant/Trane, where I led UAT for WMS/MSCA modules, executed SIT testing, and partnered with developers to resolve data issues across supply chain workflows. I built multiple APEX proof‑of‑concept applications — including a Windchill replacement that became a production tool — and created embedded help systems that reduced support load.
Before that, I managed operations teams, launched a quality control program that saved $80K in six months, and built automated Excel‑based reporting systems. I also supported high‑security logistics at FedEx Custom Critical, where accuracy and communication under pressure were essential.
I’m known for reliability, clear documentation, and the ability to make complex systems behave. I’m looking for remote roles in systems analysis, Oracle EBS support, or application support, where I can use SQL, APEX, and workflow analysis to improve accuracy, reduce errors, and stabilize enterprise applications.
Experience
Work history, roles, and key accomplishments
Current
Coordinated maintenance inventory requests to ensure accurate, on-time parts fulfillment across departments, validating records and resolving discrepancies with field technicians in a high-volume environment.
CT
Oracle APEX / EBS Consultant
Cognizant (Trane)
Jan 2023 - Jan 2025 (2 years)
Executed SIT testing for Oracle EBS WMS/MSCA modules, validating functionality and documenting defects. Served as functional lead in UAT, analyzed ServiceNow tickets, and embedded customer help pages into Oracle EBS to reduce support volume; delivered an Oracle APEX proof of concept that replaced Windchill functionality and was adopted for production.
Executed SIT and led UAT for Oracle EBS WMS/MSCA modules, documenting defects and resolving workflow issues across supply chain processes.\
• Built multiple Oracle APEX proof‑of‑concept applications, including a Windchill replacement for project management and an embedded help system that linked contextual documentation to ServiceNow tickets to reduce support load.
FD
Operations Manager
Farm Fresh Direct
Jan 2013 - Jan 2018 (5 years)
Launched a quality control program that saved $80,000 in under six months and built Excel-based inventory/reporting systems with macro automation while mentoring managers and coordinating shipment verification.
FL
Operations Manager & Sales Assist
Farm Fresh Direct / Expo LLC
Jan 2013 - Jan 2018 (5 years)
Launched a quality control program that saved $80K in under six months by improving inventory accuracy. Built Excel-based inventory and reporting systems with macro automation, mentored managers, and coordinated shipment verification for accuracy and efficiency.
Customer Service Team Member
FedEx Custom Critical
Jan 2011 - Jan 2013 (2 years)
Supported high-security shipments and communicated under pressure as part of a team handling rare, valuable artwork shipments worldwide, recognized for clear communication and reliability.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science with emphasis on practical computing skills and technical fluency.
Dordt College
Bachelor of Arts, Piano Performance
Completed a Bachelor of Arts in Piano Performance focusing on performance, musicianship, and music theory.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k-120k USD
Social media
Job categories
Skills
ApexEBSWMSSITUATSQLPythonData ValidationInventory ManagementExcel MacrosQuality ControlServiceNowUAT ManagementLog AnalysisRoot Cause AnalysisWorkflow OptimizationAPI IntegrationTechnical TroubleshootingApplication SupportOracle EBS (WMS MSCA)SIT UAT ExecutionDocumentation For TestsProcess OptimizationExpoFarmFreshICloud Remote
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