Shahd Tareq
@shahdtareq
Technical Support Specialist at Rewaa supporting POS systems, cashier hardware, and printer connectivity.
JordanWhat I'm looking for
At Rewaa, I provide technical support for point-of-sale systems and cashier hardware. I help users navigate the platform and configure their systems.
I also configure and network thermal receipt printers and other hardware peripherals, and resolve hardware connectivity issues through live support channels.
At Concentrix, I diagnosed hardware, software, and product-related problems, explained technical concepts, and recorded support cases and transaction records using CRM tools.
At Amazon, I handled refunds and billing discrepancies and responded to customer questions by phone, chat, and email. Earlier, as a Translator at Al monjid in Translation, I researched and translated documents between languages.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Rewaa
Sep 2026 - Present (2 months)
Provided technical customer support for point-of-sale systems and cashier hardware solutions. Configured and networked thermal receipt printers and hardware peripherals, and diagnosed and resolved technical tickets and hardware connectivity issues.
Technical Advisor
Concentrix
Jan 2024 - Jun 2025 (1 year 5 months)
Diagnosed and resolved hardware, software, and product-related problems. Provided instructions and tutorials for product features, and recorded support case details using CRM and ticketing tools.
Handled financial transactions including processing refunds and investigating billing discrepancies. Answered customer phone calls, chats, and emails, and responded to customer questions.
Translator
Al Monjid in Translation
Jan 2019 - Dec 2021 (2 years 11 months)
Read and researched documents, terminology, and linguistic styles. Reproduced text accurately in different languages using specialist software, ensuring translated material was suitable for intended readers.
Education
Degrees, certifications, and relevant coursework
UN Women
Certificate, Social Media and Marketing
Completed a certificate in Social Media and Marketing from UN Women in 2022.
Jordan University
Bachelor, Chinese Language
Bachelor's degree in Chinese and English with a major in Chinese Language from Jordan University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Salary expectations
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