Open to opportunities

mackenzie wakefield

@mackenziewakefield

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Aspiring administrative professional with strong customer service, organisation, and compliance experience.

United Kingdom

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What I'm looking for

I am seeking an administration-focused role with a supportive team, clear progression, training opportunities, and responsibilities in office management, accounts and compliance.

I am an adaptable administrative professional with a background across hospitality, e-commerce and legal support roles. I bring strong communication, organisation and customer-service skills developed through varied front-of-house and office positions.

I have hands-on experience in office administration tasks including data entry, record keeping, invoicing, email management and scheduling, and am GDPR certified and DBS checked. In e-commerce I met high-volume listing targets and handled product photography and stock management to tight deadlines.

In my current legal administration role I manage case maintenance, account reconciliation, audits and secure payment processing while maintaining compliance with internal policies. I consistently aim to keep accurate records and support both internal and external client relationships.

I am motivated to build a stable, progressive career in administration where I can continue gaining qualifications, contribute to a nurturing team environment, and take on greater responsibility in office and accounts management.

Experience

Work history, roles, and key accomplishments

Current

Legal Administrator

Current

Nexa Law Limited

Jan 2025 - Present (7 months)

Manage case maintenance, audits, client and office accounts, and secure payments while maintaining accurate, compliance-aligned records and processing case completions.

Case Management Compliance Account Management Payment Processing Records Management

Sorting Manager & Lister

Preworn Ltd

May 2024 - Dec 2024 (7 months)

Managed stock sorting, photography and product listing to meet strict targets of at least 500 items, handled stock intake, forecasting and dispatch preparation.

Product Photography Inventory Management Forecasting Data Entry order fulfillment Team Collaboration

Pet Sitter & Administrative Assistant

Domestic Bliss

Feb 2024 - May 2024 (3 months)

Delivered in-home animal care and managed client correspondence, scheduling, website content and invoicing; role was DBS checked.

Animal Care Client Communication Scheduling Content Management Invoicing Payment Processing

Administrative Assistant

Lola's PA

Dec 2023 - May 2024 (5 months)

Supported the business owner with administration for multiple clients including transcribing audio, site management, data entry, social media and GDPR-compliant record keeping.

Administration Transcription Data Entry Social Media Management Invoicing GDPR Compliance

Nanny / Household Assistant

Private Family

Sep 2023 - Dec 2023 (3 months)

Provided live-in childcare for two children aged five and seven, planning early-years activities, meals and performing household maintenance.

Childcare Early Years Activity Planning Household Maintenance Scheduling

Front of House Team Member

The Cornmill

Apr 2023 - Sep 2023 (5 months)

Worked front-of-house in a high-volume restaurant using EPOS systems to manage orders and payments and maintain service during peak periods.

Customer Service Order Taking High Volume Management Teamwork

Restaurant Waitress & Housekeeper

The Wild Pheasant Hotel & Spa

Jan 2023 - Apr 2023 (3 months)

Delivered front-of-house service and managed bookings while performing deep-cleaning of guest rooms and basic spa area maintenance to enhance guest experience.

Table Service Housekeeping Spa Maintenance

Housekeeping Staff

Tyddyn Llan

Oct 2021 - Jan 2023 (1 year 3 months)

Performed deep-cleaning of guest rooms, managed stock of breakfast and cleaning supplies, and ensured rooms were guest-ready to support efficient turnovers.

Housekeeping Stock Management Laundry Handling Health & Safety Inventory Control

Waitress

Siop Coffi

Apr 2021 - Aug 2021 (4 months)

Provided front-of-house service at a busy coffee shop, handling orders, payments and delivering attentive customer service.

Customer Service Order Taking Time Management

Education

Degrees, certifications, and relevant coursework

Coleg Cambria - Yale Campus

AS Levels, AS Level studies: Art & Design; English Language & Literature; Classical Civilisation

2022 - 2023

Activities and societies: AS English - B; AS Art & Design - B; Classical Civilisation (predicted B, course not completed).

Studied AS Levels in Art & Design, English Language & Literature, and Classical Civilisation at Coleg Cambria (Yale Campus) from 2022 to 2023. Achieved B grades in AS English and AS Art & Design; Classical Civilisation was not completed but had a predicted grade of B.

Ysgol Dinas Bran

GCSEs, General Secondary Education

2017 - 2022

Activities and societies: GCSEs: English B, Mathematics C, Science (Dual award) CC, Information Computer Technology D, Welsh (2nd Lang) C, Art Craft & Design B, Food & Nutrition B; BTEC Sport (Pass); Welsh Baccalaureate P2(A).

Completed secondary education at Ysgol Dinas Bran (2017–2022), achieving eight GCSEs and two equivalent course passes, including English (B) and Mathematics (C).