Open to opportunities

Zahed Ahmed

@zahedahmed

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Experienced customer service and recruitment professional with strong problem-solving skills.

Bangladesh

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth, preferably in a supportive and dynamic environment.

I am a dedicated professional with extensive experience in customer service, recruitment, and education consultancy. My journey has taken me through various roles, from a Call Center Agent to an International Recruitment Manager, where I have honed my skills in communication, problem-solving, and relationship management. I pride myself on my ability to connect with clients and colleagues alike, ensuring a seamless experience for all parties involved.

Throughout my career, I have achieved significant milestones, including being recognized as the Most Innovative Recruiter at AHZ Associates in 2022. My expertise in managing teams and developing marketing strategies has led to increased business growth and enhanced student recruitment efforts. I am passionate about helping individuals find their path to higher education and am committed to maintaining high standards of service and professionalism.

Experience

Work history, roles, and key accomplishments

Medical Interpreter

Language Link

Apr 2024 - Mar 2025 (11 months)

Provided real-time, accurate, and confidential interpretation services over the phone. Interpreted conversations clearly, maintaining tone and intent. Managed sensitive information discreetly and remained neutral.

Confidentiality Communication Remote Work

Regional Manager

Uni Education Bangladesh

Nov 2023 - Jan 2024 (2 months)

Managed regional operations, counseling prospective students and resolving issues for students and parents. Developed and implemented business plans, achieving goals and targets. Maintained relationships with universities and partners, representing the company at events.

Counseling Business Development Relationship Management Event Planning Sales Targets Problem Solving

International Recruitment Manager / Branch Manager

AHZ Associates

Aug 2022 - Jun 2023 (10 months)

Developed new markets by visiting institutions and arranging marketing events like seminars and expos. Managed branch operations, including staff recruitment, training, and performance monitoring using CRM data. Maintained relationships with universities and partners, addressing issues and contributing to business development.

Recruitment Management Market Development Event Planning CRM Staff Training Performance Monitoring Business Development Relationship Management

Head Of Education Consultant

AHZ Associates

Dec 2021 - Jul 2022 (7 months)

Trained and developed new employees, assisting them in counseling students for UK higher education. Oversaw branch operations in the manager's absence and prepared team reports with feedback for development. Actively recruited students and represented the company at education expos across Bangladesh.

Staff Training Team Leadership

Senior Counselor

AHZ Associates

Jun 2020 - Dec 2021 (1 year 6 months)

Evaluated student backgrounds and finances to recommend suitable foreign education options and career paths. Guided students through the application process, including document arrangement and university communication. Utilized CRM for data entry and follow-ups, prepared students for interviews, and coordinated events like spot admissions.

CRM University Communication Interview Preparation Event Coordination Data Entry

Counselor

Pacific Global Network

Jan 2020 - Jun 2020 (5 months)

Evaluated student profiles and financial capabilities to advise on foreign education and career paths. Guided students through the application process, including document submission and university communication. Assisted students with interview preparation and coordinated events like spot admissions.

Interview Preparation Event Coordination University Communication

Customer Support Technician

Smart Mobile & Computer Care

Sep 2015 - Jan 2019 (3 years 4 months)

Set up and maintained computer workstations, including hardware checks and software installation/configuration. Developed and maintained local networks, ensuring security and privacy. Provided user guidance, scheduled maintenance, and performed troubleshooting to resolve technical problems.

Technical Support Hardware Software Installation And Troubleshooting Installation Maintenance System Security User Training Troubleshooting PC Setup

Call Center Agent

Global Arc Marketing Concepts L.L.C.

Jun 2013 - Jul 2015 (2 years 1 month)

Handled inbound and outbound calls, providing information on products and services to prospective and existing customers. Delivered prepared scripts, responded to inquiries, and maintained customer records in the database. Identified sales opportunities, generated leads, and transferred customers to appropriate channels.

Call Center Operations Customer Service Telemarketing Sales Lead Generation Data Entry Communication Script Delivery

Sales Executive

Dhaka Perfumes L.L.C.

Jun 2007 - May 2013 (5 years 11 months)

Built and maintained relationships with existing customers while researching the market and products. Presented products professionally, listened to customer requirements, and negotiated terms to close sales. Managed stock, recorded sales information, and reviewed performance against targets.

Sales Relationship Management Market Research Negotiation Customer Service Performance Tracking B2B Sales B2C Sales

Call Center Agent

Praxis Global Research

Dec 2006 - Feb 2007 (2 months)

Researched markets to identify event opportunities and liaised with clients to determine precise requirements. Produced detailed event proposals, managed budgets, and coordinated venue, suppliers, and staffing. Promoted events with marketing teams and handled client queries and troubleshooting on event days.