@mehdirizvi1
Customer Support Specialist at Ibex global, resolving Walmart customer concerns through chat.
PakistanAt Ibex global, I resolve customer concerns via chat about Walmart services and purchases, helping customers address their issues with patience and empathy.
Previously, I supported customer care and bookings for a Cab Service Campaign London at Slash International, and assisted with sales, lead generation, and product questions in earlier roles.
Work history, roles, and key accomplishments
Resolved customer concerns via chat regarding Walmart services and purchases. Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
Slash International
Jan 2025 - Jul 2025 (6 months)
Handled customer care and bookings for a cab service campaign in London. Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions.
Alpha BPO
Feb 2024 - Jul 2024 (5 months)
Managed online postings and sales, using consultative sales techniques to build customer relationships and achieve individual sales goals.
Hello International Marketing Solution
Apr 2023 - Dec 2023 (8 months)
Generated leads for a DME campaign and assisted customers with product-related questions, feedback, and complaints.
Nasrullah Advertising
Sep 2022 - Feb 2023 (5 months)
Created banner and logo designs, and produced graphics for signage, packaging, and digital promotions using Adobe InDesign.
Wancom Internet Provider
Jan 2022 - Aug 2022 (7 months)
Diagnosed and resolved internet connectivity issues, and provided technical support and guidance to users to improve their understanding of network resources.
Degrees, certifications, and relevant coursework
Diploma
Diploma from Pakistan Navy Polytechnic Institute.
Software and tools used professionally
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