SRSadayif Raza
@sadayifraza
Customer-focused creative professional specializing in support, graphic design, and short-form video.
PakistanWhat I'm looking for
I am a versatile professional combining customer care expertise with visual content creation, experienced across energy, e-commerce, and online services. I deliver high-converting graphics, packaging designs, and 40–60 second short-form videos for social media and paid ads while building long-lasting client relationships.
I have hands-on experience in chat support, billing, order processing, and selling contracts alongside running design and video projects that boost engagement and conversions. I prioritize clear communication, problem-solving, and attention to detail to ensure smooth customer experiences and measurable creative results.
Experience
Work history, roles, and key accomplishments
Graphic Designer & Video Editor
Self Employed
Jun 2023 - Present (2 years 7 months)
Produced high-converting graphics, packaging designs, and 40–60s short-form videos for social media and paid ads, collaborating with clients to boost engagement and conversions.
Chat Support & Billing Associate
Talk Agent
Apr 2025 - Jan 2026 (9 months)
Handled billing and account inquiries, processed refunds and cancellations, and resolved technical issues while maintaining professional client communication.
Chat Support & Order Processor
Go-Optics
May 2024 - Mar 2025 (10 months)
Managed live chat support, processed and verified prescription orders, tracked shipments, and resolved customer issues to ensure smooth shopping experiences.
Customer Care Specialist
Direct Switch Ltd
Feb 2023 - Mar 2024 (1 year 1 month)
Handled customer inquiries, resolved service issues, and sold electricity contracts while building and maintaining strong client relationships.
Education
Degrees, certifications, and relevant coursework
The Educators
Matriculation, Computer Science
Completed Matriculation with a focus in Computer Science at The Educators.
Government College
Intermediate (ICS), Physics
Completed Intermediate (ICS) with emphasis on Physics as part of higher secondary education.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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