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zach anderson

@zachanderson2

Customer success and operations leader at Mercy One who improved team productivity and system output by 25%.

At Mercy One, I architected operational workflows and SOPs across multi-site technical systems. Recurring risk evaluations and performance audits helped drive a 25% improvement in team productivity and system output.

At Mary Greely, I owned shift workflows and served as the primary escalation point for complex technical and service issues. I also developed performance metrics and authored onboarding modules; earlier, I managed specialized equipment logistics in the United States Army.

Experience

Work history, roles, and key accomplishments

Dynamic Resource Allocation & Systems Oversight Manager

Mercy One

Jan 2023 - Dec 2024 (1 year 11 months)

Architected end-to-end operational workflows and SOPs across multi-site technical systems, boosting team productivity and system output by 25%. Led daily alignment sessions with leadership to manage resources and enforce policy compliance.

SOP Development Operational Excellence Voice Of Customer Stakeholder Alignment Process Automation Data Management Active Directory Epic Linux Office 365

Shift Operations Lead (Independent Project Manager)

Mary Greely

Jan 2022 - Dec 2023 (1 year 11 months)

Owned sole operational responsibility for shift workflows, serving as primary escalation point for technical and service issues. Developed and tracked key performance metrics to ensure alignment with SLAs and quality standards.

Operations Management SLA Compliance Training Onboarding Performance Metrics

Clinical Workflow & Operations Coordinator

Sarasota Memorial

Jan 2021 - Dec 2022 (1 year 11 months)

Authored and maintained high-volume compliance and operational documentation using strict SOPs and electronic filing platforms. Monitored service levels and client feedback to adjust staffing and technical resources, maintaining a 0% privacy compliance incident rate.

SOP Development Documentation Compliance Data Security Customer Satisfaction Electronic Filing

Reconnaissance / Scout Team Leader

United States Army

Jan 2011 - Dec 2016 (5 years 11 months)

Directed life-cycle management, inventory, and distribution of $2M+ in specialized equipment, maintaining 100% mission-ready status. Designed and executed training programs achieving a 100% pass rate on readiness evaluations.

Logistics Asset Management Training Executive Reporting Leadership