Zabir User

I’m a revenue generation and risk management specialist with a strong background in consultative sales, technical troubleshooting, and fraud detection in fast- paced contact center environments. I use data analysis to solve complex customer issues while ensuring compliance and minimizing financial and reputational risk.

I’ve provided comprehensive customer support and handled high volumes of inbound calls, proactively identifying and investigating potential fraud cases. By applying company policies, monitoring patterns, and using advanced tools, I mitigate fraud risk for both the company and customers.

I also drive inbound revenue by converting inquiries into tailored solutions through consultative selling, technical expertise on device ecosystems, billing clarity, target achievement, and customer retention. I’m motivated by continuous improvement—staying current with fraud trends and delivering empathetic, high-value service.