Looking for a job

Sumit Kumar

@sumitkumar41

I investigate fraud and complaint cases for US consumer credit cards, improving resolution speed and compliance outcomes.

India

Message

What I'm looking for

I'm looking to continue improving fraud, complaint, and customer-risk operations through investigation, root cause analysis, compliance-focused case handling, process improvement, and cross-functional collaboration.

At Synchrony Financial, I investigate complex fraud-related complaints, suspicious activity, and customer escalations across US consumer credit card accounts. I reduced fraud investigation turnaround time by 30% by streamlining case-review workflows, prioritization, and documentation practices.

I analyze account activity, customer interactions, authentication results, speech analytics, and case trends to identify compliance risks, root causes, process gaps, and remediation opportunities. My work is grounded in consumer protection requirements including Regulation E, Regulation Z, UDAAP, and Fair Lending principles.

I've supported high-volume credit card operations, maintained a 100% quality record for 36 consecutive months, and coached team members on investigation procedures, quality standards, and complex-case handling. I collaborate with Quality, Compliance, Risk, and Operations teams to improve customer experience and risk mitigation.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud Specialist – Voice Process

Current

Synchrony Financial

Jul 2024 - Present (2 years 2 months)

Investigates complex fraud cases and escalations for US consumer credit card accounts, ensuring accurate analysis and timely resolution. Reduced fraud investigation turnaround time by 30% through streamlined workflows and improved documentation.