Yvonne Arbolado

Edited transcripts to ensure compliance with legal annotations and customer-specific guidelines in a work-from-home setup.

Provided English language lessons to non-native speakers via a virtual classroom, tailoring lessons to accommodate different learning styles and speeds.

Listened to audio or video recordings and typed spoken content into written transcripts, either verbatim or non-verbatim, from a home office.

Performed documentation services by listening to voice recordings, converting them into text, and returning dictated reports in digital format remotely.

Received medical transcription work on a per-project basis and completed them according to client guidelines and deadlines as a telecommuter.

Transcribed dictated medical audio files into text format, producing true-to-media transcripts according to client guidelines. Evaluated discrepancies and flagged reports requiring attention.

Provided comprehensive customer care, researched resolutions, ensured customer satisfaction, and documented issues and solutions.

Provided customer service for inbound queries, resolved issues professionally, and engaged with customers to identify additional needs.

Received legal and general transcription work on a per-project referral basis, completing according to client-specified formats from home.

Edited and proofread transcribed documents, evaluated inconsistencies, and mentored newly hired transcriptionists on updated rules and client specifications.

Oversaw the operation of the Overseas Projects Department and coordinated with foreign principals on manpower requirements.

Collaborated with the Overseas Processing Department on routine mobilization procedures and liaised with foreign principals, government agencies, embassy personnel, and airline staff.

Completed the Teaching English as a Foreign Language (TEFL) course in January 2025.

Completed the Teaching English to Speakers of Other Languages (TESOL) course in February 2008.

Bachelor of Science in Nursing degree from Perpetual Help College of Rizal, completed in March 1992.

Bachelor of Science in Commerce degree from Dumaguete Cathedral College, completed in March 1981.