Yvette Johnson
@yvettejohnson
I resolve member and customer needs across lending, mortgage processing, and financial services.
United StatesWhat I'm looking for
I've supported members and customers across financial services, mortgage lending, and quality assurance for more than 10 years.
At Democracy Federal Credit Union, I handled high-volume inbound member support for loans, credit cards, accounts, and financial products. I reviewed vehicle, signature loan, and credit card applications while maintaining accurate records in MeridianLink and Symitar.
Previously, I supported mortgage applicants at SNMC and Caliber Home Loans, coordinating documentation, resolving discrepancies, communicating loan status, and helping move files through closing and funding. At Caliber, I conducted pre-funding and funding activities for more than 120 monthly applications.
At NASA Federal Credit Union, I monitored quality processes, tested system builds, traced defects, and supported corrective actions, documentation, reporting, and compliance. I bring organized follow-through, clear communication, confidentiality, and customer-focused problem solving to fast-paced teams.
Experience
Work history, roles, and key accomplishments
Loan Specialist / Member Services Representative
Democracy Federal Credit Union
Sep 2023 - Jan 2026 (2 years 4 months)
Supported members through a high-volume inbound call queue, resolving questions and concerns involving loans, credit cards, and financial products. Reviewed and approved or denied loan and credit card applications while following lending guidelines.
Mortgage Loan Officer Assistant
SNMC
Jul 2020 - Aug 2023 (3 years 1 month)
Supported customers throughout the mortgage application process by answering questions, providing status updates, and coordinating documentation requirements. Documented borrower information and resolved discrepancies to support accurate processing.
Quality Assurance Analyst
NASA Federal Credit Union
Oct 2018 - Jul 2020 (1 year 9 months)
Supported quality, communication, and process-improvement initiatives across operational and customer-facing activities. Monitored process checks, analyzed system builds, and implemented corrective actions.
Mortgage Loan Processor
Caliber Home Loans
Oct 2012 - Sep 2018 (5 years 11 months)
Collaborated with loan officers to provide timely, accurate customer service throughout the mortgage process. Conducted pre-funding and funding activities for more than 120 monthly applications while maintaining accuracy.
Education
Degrees, certifications, and relevant coursework
Towson University
Associate of Arts, Computer and Information Sciences
Earned an Associate of Arts in Computer and Information Sciences from Towson University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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