I've supported members and mortgage clients at Ent Credit Union, Michigan Mutual, United Wholesale Mortgage, and Quicken Loans, resolving account, transaction, documentation, and loan issues with clear communication.
At Michigan Mutual and United Wholesale Mortgage, I managed high volumes of mortgage files remotely, applied underwriting guidelines and regulatory requirements, and worked with internal teams and mortgage professionals to keep loans moving. I documented loan interactions accurately across CRM and financial systems while balancing call quality, loan quality, deadlines, and customer service.
I'm continuing my education in accounting and business while building on more than 10 years in financial services.
