Open to opportunities

Yuvi Sonawane

@yuvisonawane

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Senior MS Dynamics 365 CE/CRM Architect driving AI-enabled CRM transformations and presales success.

Canada

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What I'm looking for

I seek senior roles architecting and presales-driving Dynamics 365/Power Platform solutions that leverage AI/Copilot, strong stakeholder engagement, and clear ROI.

I am a Senior MS Dynamics 365 CE/CRM Architect with over 19 years of experience designing and delivering complex CRM solutions that align technical capabilities with business outcomes. I build demonstration frameworks and presales narratives that showcase Sales, Marketing, Customer Service, Contact Centre, Copilot, and Agentic AI capabilities.

I collaborate with Microsoft field sellers, AI Business Solutions partners, and delivery leaders to co-develop go-to-market strategies, drive delivery readiness, and guide solution blueprinting across Dataverse, Power Platform, integrations, and security models.

I lead envisioning workshops, mentor presales teams, evangelize innovation through webinars and events, and support adoption via training and hypercare to ensure measurable ROI and successful CRM modernization.

Experience

Work history, roles, and key accomplishments

Current

Sr. MS Dynamics 365 CE Architect

Current

Qualpro Systems Inc.

Apr 2018 - Present (7 years 7 months)

Designed and delivered Dynamics 365 CE demonstration frameworks and presales solutions, accelerating adoption of Copilot, Agentic AI, and Power Platform while driving ROI-focused messaging for enterprise customers.

Dynamics 365 Power Platform Copilot Solution Architecture Presales & Demos Dataverse Integration Architecture Workshops

Sr. MS Dynamics CRM Architect

CGI Group

Aug 2015 - Mar 2018 (2 years 7 months)

Architected and led implementation of customized Dynamics CRM solutions, overseeing testing, integrations, and best-practice standards to improve customer engagement and deliver scalable CRM platforms.

Solution Architecture Integration Stakeholder Management Data Migration

MS Dynamics NAV Developer

Alterna Bank and Savings

Jun 2014 - Aug 2015 (1 year 2 months)

Customized and configured Microsoft Dynamics BC/NAV solutions, developed reports and extensions using C/AL and AL, and supported data migration and integrations to improve operational efficiency.

C AL Data Migration Reporting Debugging Configuration

Sr. Techno-Functional CRM Consultant

N-Square Corporation

Sep 2012 - May 2014 (1 year 8 months)

Led Dynamics CRM integrations, data migrations, and dashboard/report development while directing business analysts and ensuring alignment between business units and IT for successful CRM deployments.

Power BI Data Migration Team Leadership Stakeholder Management

Sr. Business Systems Analyst

Syngenta Seeds

Oct 2011 - Sep 2012 (11 months)

Analyzed business requirements and supported implementation of IT systems, producing data-driven reports and recommendations to improve processes and ensure successful system integrations.

Business Analysis Requirements Gathering Process Improvement Data Analysis Reporting Stakeholder Engagement System Implementation

Sr. Business Analyst

Fiserv Financial Services Inc.

Apr 2010 - Oct 2011 (1 year 6 months)

Led cross-functional analysis and process improvement initiatives, translating complex datasets into actionable insights and facilitating workshops to define business requirements and solutions.

Business Analysis Workshops Data Analysis Process Improvement Requirements Gathering Agile Stakeholder Management

Business Systems Analyst

United Health Group

Jan 2009 - Apr 2010 (1 year 3 months)

Collected and mapped business and functional requirements into applications, implemented custom modules and reports, and supported testing and technical delivery to meet business needs.

Application Design Reporting Testing UAT Process Mapping

Business Analyst

Bose Corporation

Sep 2007 - Dec 2008 (1 year 3 months)

Facilitated stakeholder workshops, performed business process analysis, and supported development and QA to deliver software solutions aligned with business objectives and data-driven reporting needs.

Business Analysis Process Mapping Workshops Reporting Cross Functional Collaboration

Data Analyst / Business Analyst

Merkle Marketing Solutions Inc.

Aug 2006 - Sep 2007 (1 year 1 month)

Captured functional requirements, developed data models and mappings for a data warehouse, authored SQL queries and specifications, and applied Six Sigma practices to improve BI outcomes.

Data Warehousing SQL Data Modeling RUP BIツール Six Sigma

Business Analyst

Wells Fargo Bank

May 2005 - Jul 2006 (1 year 2 months)

Assisted in business case development, UAT and training, and collaborated across teams to support integration efforts and vendor evaluations for project delivery.

Business Analysis UAT Training Project Support