Ryvelino Mabiala
@ryvelinomabiala
Senior Microsoft Dynamics 365 Analyst driving CRM, Power Platform and data-driven digital transformation.
What I'm looking for
I am a senior Business Analyst and Microsoft Dynamics 365 specialist with over a decade of experience delivering end-to-end CRM and cloud solutions. I blend business architecture, data science and regulatory expertise to modernize legacy systems and enable measurable ROI.
I have led large-scale Dynamics 365 deployments across Sales, Customer Service, Field Service and Marketing, building Power Platform integrations, Dataverse models and Copilot-driven AI insights for fraud detection, churn prediction and customer scoring.
My background includes designing governance and compliance frameworks (GDPR, CEMAC/BEAC), data migration strategies, and enterprise data governance programs that reduce operational risk and improve transparency. I guide cross-functional teams through audits, migrations and cloud adoption initiatives.
Trilingual in French, English and Mandarin, I prioritize stakeholder alignment, practical training programs and phased deployment approaches to deliver sustainable change and strengthen decision-making across organizations.
Experience
Work history, roles, and key accomplishments
Lead Business Analyst
TekSystem
Jan 2024 - Jan 2025 (1 year)
Spearheaded requirements gathering and data quality controls for iA Wealth, translating stakeholder needs into technical specifications and driving on-time, on-budget delivery while ensuring governance and compliance.
Business Analyst – Customer Experience
Digitech Africa
Jan 2023 - Jan 2025 (2 years)
Led end-to-end Microsoft Dynamics 365 CRM implementation integrating fintech services, automating onboarding and payments, and delivering Power BI dashboards and AI-driven insights to reduce compliance risk and improve retention.
Business Architect / Analyst
Astek
Jan 2022 - Jan 2024 (2 years)
Mapped critical cybersecurity business processes, built value chain models to prioritize risk mitigation, and integrated Red/Blue/IR requirements into target-state solutions to strengthen resilience and compliance.
Lead Business & Functional Analyst
Alithya
Jan 2020 - Jan 2022 (2 years)
Directed end-to-end functional requirements and acceptance criteria for a group insurance software overhaul, mentoring analysts and managing portfolio migration to ensure compliance and smooth go-live.
Senior IT Business Analyst
Intact Group
Jan 2019 - Jan 2020 (1 year)
Led enterprise data governance initiatives including data classification, reference data management, and remediation plans to improve data integrity, compliance, and operational consistency across the organization.
Business & Functional Analyst
Prima Solutions
Jan 2016 - Jan 2019 (3 years)
Led PHENIX migration and product configuration for group disability and health insurance, authoring functional specifications and managing portfolio migrations to maintain service continuity and compliance.
Research Assistant
Population Research Institute
Jan 2007 - Jan 2011 (4 years)
Performed project evaluation and simulations for primary sector investments, improving ROI models and conducting environmental impact assessments to inform policy and sustainable practices.
Education
Degrees, certifications, and relevant coursework
Cégep Sainte-Foy
College Diploma, Artificial Intelligence
2022 - 2025
Completed a college diploma program focused on artificial intelligence at Cégep Sainte-Foy.
Cégep Sainte-Foy
College Diploma, Big Data & Business Intelligence
2016 - 2022
Completed a college diploma in big data, megadata & business intelligence at Cégep Sainte-Foy.
Southwestern University of Finance and Economics
PhD, Economics
Completed doctoral studies in economics at Southwestern University of Finance and Economics.
Laval University
Bachelor's Degree, Actuarial Science
Earned a bachelor's degree in actuarial science from Laval University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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