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Yu User

@yuuser1

Customer service and client onboarding specialist at Starling Pharmacy, resolving patient account issues and coordinating medication refills.

United States

Message

At Starling Pharmacy, I managed high-volume calls from patients and medical providers, verified profiles, tracked inventory, and coordinated medication refills. I also resolved billing disputes and processed insurance claims while following healthcare compliance and data security protocols.

Across roles at Zillur Multi Services and 24 Hours Locksmith, I supported clients with tax and account questions, handled escalations, and coordinated emergency dispatches and service updates. In education, I served as a point of contact for parents, students, and staff and coordinated records and schedules.

Experience

Work history, roles, and key accomplishments

Pharmacy Associate

Starling Pharmacy

Jan 2021 - Jan 2025 (4 years)

Managed high-volume inbound calls from patients and medical providers, verifying profiles, tracking inventory, and coordinating medication refills. Resolved complex billing disputes and processed insurance claims while maintaining healthcare compliance and data security.

Customer Service Inbound Calls Database Software Inventory Management Billing Insurance Claims Healthcare Compliance Data Security Escalation Management

Tax Associate

Zillur Multi Services

Jan 2018 - Jan 2021 (3 years)

Provided consultative support to clients, explaining complex tax regulations and financial documents. Processed sensitive client records with accuracy and handled escalations to maintain high client satisfaction.

client support Financial Documentation Tax Regulations Data Management Problem Solving De escalation Regulatory Compliance

Dispatch & Customer Service Coordinator

24 Hours Locksmith

Jan 2014 - Jan 2017 (3 years)

Handled high-volume inbound calls in a high-pressure environment, managing emergency dispatching and customer inquiries. Resolved urgent escalations and coordinated with field technicians to improve response times.

Customer Service Dispatching Inbound Calls Escalation Management Schedule Coordination Communication Skills Problem Solving

Educator & Student Services Coordinator

Al Madinah School & Premier Education

Jan 2014 - Jan 2017 (3 years)

Served as primary point of contact for parents, students, and staff to address service inquiries and resolve operational issues. Managed administrative records, schedule coordination, and conflict resolution.

client support Communication Skills Administrative Records Schedule Coordination Conflict Resolution Student Services