At OptumRx, I handled an average of 50 pharmacy benefit and prescription calls daily while maintaining accurate member documentation.
I coordinated with pharmacies, providers, and internal teams to resolve prescription and coverage issues, and maintained HIPAA-compliant documentation while protecting sensitive health information.
At EMILAmerica, I managed orders, account activity, inventory, and shipment information. I also resolved pricing, damage, inventory, and shipping discrepancies across customers, warehouse teams, and carriers.
At Scientific Games, I processed Florida Lottery retailer orders and analyzed sales and inventory trends to determine replenishment needs. I’m currently pursuing an A.S. in Health Information Management at Ultimate Medical Academy.
