Mohamed Elbasty

I am a customer-focused and results-driven CRM specialist with over five years of experience supporting online communities and handling customer support tickets. My bilingual communication skills in English and Arabic enable me to connect effectively with diverse audiences. I have a proven track record of improving customer satisfaction and streamlining support operations through innovative strategies.

In my recent role as an Online Gaming Moderator at STARVAULT, I monitored in-game chats and community platforms to enforce rules and promote a respectful player environment. I delivered real-time support to players, resolving inquiries promptly and escalating bugs to development teams. My efforts in implementing fair and empathetic moderation practices significantly improved player satisfaction.

Previously, as a CRM Specialist at ELO-BOOST.NET, I managed high volumes of customer tickets and provided bilingual support via email, live chat, and in-game platforms. I designed and maintained loyalty programs that increased customer retention and community engagement. My analytical skills allowed me to identify trends and preferences, leading to timely solutions and enhanced customer experiences.