At Redcare HMO, I support enrollees with pre-authorisation, billing, and benefit enquiries by phone and in person. I also supervise customer care staff and guide service delivery.
I manage refund requests from intake through resolution, coordinating with clients and internal departments. I handle complaints, document cases, and track follow-up through closure.
At Emerging Travels Group, I responded to client enquiries across multiple channels and resolved issues on first contact whenever possible. For complex requests, I directed clients to the appropriate department while maintaining the client relationship.
As a House Officer (Intern) at Ikorodu General Hospital, I explained conditions, procedures, and next steps to patients and families. I managed competing priorities across departments while maintaining accuracy under pressure.
